So that Dolphin Service center in GA, I just checked the number. I had called it with pre-sales questions. Their phone system was so bad I sent them poor feedback due to how hard it was to just get through the phone queue. The prompts are garbled and have drop outs. So when it is prompting you, you can't hear the prompts and it drops you for non response. Sounds like a cheap IP phone system that is not working well. Took me 5 times to figure out how to navigate it to get someone on the phone who was useless. I just wanted to ask a few questions about the phone app and if they had a document I could get or just a tech to ask a few questions. I was told THERE WAS NOBODY LIKE THAT TO TALK TO.
I'm usually good at seeing these weaknesses but was blinded on this one.
So Marina Pools and Spa said the M600 is connected to the mothership and usually all the diagnostics tells them what need to be replaced and it is DIY friendly and anything needed is sent out. She also said that if there was not anybody local that they are a Master Service Center and would support it. I don't see how that works well if they don't answer the phone. She also said local dealers would most likely support it. I found some "elite" dealers listed in my Area, they don't even carry the line.
I'm in South Florida, you'd think this wouldn't be that big an issue. I did find one seller 30 minutes away who had never sold a M600, but would sell one at $1799. Hence the transaction with Marina Pool and Spa.
I am a data guy, so would not be surprised if something had an issue in the beginning. The thing I don't want is bad or no support for a Premium product.
I am seriously considering refusing delivery of this product.