Ok, that is good that you havent bought anything from them. Here is what you should do:
1. Read up on the links in post #2
2. Get a good test kit. I recommend one from TFTTestkits
3. Add 5 ppm of chlorine daily to your pool while you wait for your kit. If you tell us how big your pool is, we can help with that calculation.
4. Also while you wait, read up on the SLAM process. Print it, read it, read it again, ask questions.
5. Read up on draining your pool, in case your test kit also shows high CYA. The amount you drain is proportionate to your CYA reduction (Draining 60% of your pool reduces your CYA by 60%)
Draining - Further Reading
6. Once your kit arrives, post up a full set of results and we can guide you. Be ready for a partial drain and a SLAM, but lets wait for the real test results before we do that.