Drive Error. Pump has stalled

[jigneshsoni]

My pump does not start. I see the "Drive Error. Pump has stalled" message on the display. It is a "Hayward" pump.

What do I do? What could be wrong? Who should I call to take a look at this and fix it?

 

[jigneshsoni]

I am attaching some pictures that shows the specs of the pump.

 

[proavia]

How old is that Echostar pump?
The early Echostar had issues with the drive.

Have you tried removing all power - via the circuit breaker - from the pump for 30 minutes and then re-powering it?

If that doesn't work, the a replacement motor and drive will probably be in order. Or a completely new Tristar pump.
Does your pool/spa have automation? If so, the better replacement is the Tristar so it works with your automation correctly.
If no automation, look at the V-Green replacement motors to just replace the motor.

 

[jigneshsoni]

How old is that Echostar pump?
The early Echostar had issues with the drive.

Have you tried removing all power - via the circuit breaker - from the pump for 30 minutes and then re-powering it?

If that doesn't work, the a replacement motor and drive will probably be in order. Or a completely new Tristar pump.
Does your pool/spa have automation? If so, the better replacement is the Tristar so it works with your automation correctly.
If no automation, look at the V-Green replacement motors to just replace the motor.

Thanks for your quick reply. I do not know how old is it. I live in my house since 3 years. I will try to to turn the breakers off and see if it help.

I am really not handy at all. What is automation? where can I read more about it?

 

[mknauss]

How do you turn the spa on to heat up and use it?

 

[ajw22]

Your pump drive failed.

Hayward EcoStar Pumps - Further Reading

www.troublefreepool.com

You have a few choices:

• Salt Solutions Inc claims to repair Ecostar drives.
• You can contact Hawyard and make a warranty claim. They have given some folks a discount on a TriStar VS pump. Hayward knows these pumps were lemons
• VGreen 2.7 VS motor, ECM27SQU, can also be installed on the EcoStar pump.

 

[tstex]

After you do a 30 min complete power off, try starting it....

Next, how old is the pump? If you do not know, post the serial number and there are some forum members that can look up the age.

Based on Allen's recommendations, I would first determine how old the pump is...if it's in the 4-5 yr range, I would recommend going w a brand new pump. And, since you are asking about automation [and that's ok], you prob do not have it, therefore, you are open to installing any make pump.

So, post back what happens after 30 min no power and try starting...then posting the serial number if you do not know the age. And, as Allen said, call Hayward to see if they will fix it, and it is a lemon but it depends on the age.

 

[jigneshsoni]

After you do a 30 min complete power off, try starting it....

Next, how old is the pump? If you do not know, post the serial number and there are some forum members that can look up the age.

Based on Allen's recommendations, I would first determine how old the pump is...if it's in the 4-5 yr range, I would recommend going w a brand new pump. And, since you are asking about automation [and that's ok], you prob do not have it, therefore, you are open to installing any make pump.

So, post back what happens after 30 min no power and try starting...then posting the serial number if you do not know the age. And, as Allen said, call Hayward to see if they will fix it, and it is a lemon but it depends on the age.

I took pictures of every label on the pump. One of the picture I posted shows some number. Is that the serial number? If not, how do I find it?

 

[tstex]

No, none of those pics are the serial number. I am not able to access my pump, but here’s some info for you that should help you to locate ser-#.

 

[ajw22]

Hayward Serial Numbers and Date Codes - Further Reading

www.troublefreepool.com

 

[jigneshsoni]

No, none of those pics are the serial number. I am not able to access my pump, but here’s some info for you that should help you to locate ser-#.

OK I found the serial number. Here is the attached picture.

 

[jigneshsoni]

Based on what I understand from some reading my pump is April 2013. Can I still call Hayward or should I call local pool store?

 

[ajw22]

Based on what I understand from some reading my pump is April 2013. Can I still call Hayward or should I call local pool store?

9 years is a decent life for any pump and longer then the average EcoStar pump.

I would cut out the middleman and contact Hayward directly.

 

[jigneshsoni]

Will Hayward deliver and install it as well in a reasonable time? What pump should I go for as a replacement? how much $$$ is this going to cost me?

 

[Flying Tivo]

You can use a cheap sump pump to move your water around for the time being.

 

[jigneshsoni]

You can use a cheap sump pump to move your water around for the time being.

oh thanks for your reply. This is my major concern. I am not able to spend enough time to research since I don't want to get my pool turn green for not taking care of it. About the sump pump, can you please send me a link for something reasonable? Do I have to install anything?

 

[ajw22]

Pour 5 ppm of liquid chlorine into your pool daily and stir it around with your pool brush. You don’t need a pump.

Submersible Pumps - Further Reading

www.troublefreepool.com

 

[jigneshsoni]

I do have 2 pumps that I use it on the pool cover in winter. Can this help?

 

[ajw22]

Will Hayward deliver and install it as well in a reasonable time?

Hayward will refer you to an authorized installer locally.

What pump should I go for as a replacement?

Hayward TriStar VS.

how much $$$ is this going to cost me?

Depends if Hayward gives you any discount which I doubt on a 9 year old pump. But you can ask.

 

[ajw22]

I do have 2 pumps that I use it on the pool cover in winter. Can this help?

Depends if they are submersible.

Put the pump on a step and the hose in the other end of the pool to circulate some water.

Show us pics of the pumps you have.