(Created page with "Sometimes the app isn't properly informed when your subscription renews. If this happens, please try going into the '''Upgrade to Premium''' section of the slide out menu in...") |
m (Fixed Email link) |
||
| Line 7: | Line 7: | ||
This should recover your subscription and allow you to keep on swimming! | This should recover your subscription and allow you to keep on swimming! | ||
| − | If you're still having trouble, please go to the '''About TFP section''' of the slide out menu, and under the '''Account ID''' section, tap the '''Copy Account ID''' button, and paste that into an email to [ | + | If you're still having trouble, please go to the '''About TFP section''' of the slide out menu, and under the '''Account ID''' section, tap the '''Copy Account ID''' button, and paste that into an email to [mailto:[email protected] [email protected]] |
| + | |||
We will validate that you have paid for a subscription and adjust the expiry date to fix it for you. Sorry for the hassle! | We will validate that you have paid for a subscription and adjust the expiry date to fix it for you. Sorry for the hassle! | ||
Latest revision as of 17:29, 25 July 2020
Sometimes the app isn't properly informed when your subscription renews.
If this happens, please try going into the Upgrade to Premium section of the slide out menu in the app.
Next, tap the Restore Subscription button.
This should recover your subscription and allow you to keep on swimming!
If you're still having trouble, please go to the About TFP section of the slide out menu, and under the Account ID section, tap the Copy Account ID button, and paste that into an email to [email protected]
We will validate that you have paid for a subscription and adjust the expiry date to fix it for you. Sorry for the hassle!
