they are both connected to water bringing dirt and material through that wall, down the coping and into the tile.. you really need to waterproof the back of that wall to stop all water from coming through and creating problems down the road...
Do you know if they used a waterproof spray on the front and back of the wall when it was done? Something like these products?
PRIMARY WATERPROOFING
• AQURON CPSP << this is probably the one I am going to be using, suppose to be really good stuff..
• Basecrete BC Pool Shell Plus
• Miracote MiraPrime Aqua-Blok XL
• Multicoat Vapor Shield
• Valcon Industries Restructor