Pool store confusion

[Bobfrapples]

High cya battles led to me reading on this site which led me to believe going to pool store was a terrible idea. Long story short, I had what I felt no choice to go buy from there yesterday because my calcium hardness is way low considering how much water I’ve had to drain and refill with the high cya. While I was in there I told the guy he won’t see me much anymore because I’m converting to liquid chlorine after all my cya Trouble. He went on to tell me the chlorine tabs they sold me was me mis-using them and that if I only put 2 pucks at a time in the Chlorinator I wouldn’t raise my cya. He claims it goes up only when people put 4-5 pucks in there at a time. This makes absolutely no sense to me, if the cya is in the tab, it’s going to the pool either way right? What am I missing? I’m still converting to liquid either way, due to this forum but now I’m puzzled and want to better understand his logic. All he could respond with was that 1,000s of customers of data is what is proving his point and couldn’t really address my questions.

 

[Donldson]

This makes absolutely no sense to me

That's because it is pure nonsense. Guy was hired to sell pool chemicals (or owns the place and pays the bills by selling pool chemicals) and saw a former source of money customer and spun a yarn to try to start making those puck sales again. Usually based on some weird interpretation of the truth or lie by omission, such as it being true that if you were to only put 2 pucks in per week instead of 5 then you'd get much less CYA rise. It might sound like it misses the point, but his point was to sell pucks so it's actually right on target.

Case in point: former store owner I met once told me the story of when a competitor moved in down the street and had a cheaper source of pucks so was selling them at almost half the price he was. So he came up with a plan where he'd tell people who asked about it that he will only sell good quality "high compression" pucks. Now, all pucks are highly compressed. If they're 8 ounces of trichlor compressed in to a 3 inch puck then they've all been compressed the same amount. But he didn't say the other guy wasn't selling "high compression" pucks, he just left doubt in the customer's mind. This was to get the customer to pay him more for what he knew to be the same product. He told this story with a laugh and a smile.

I tell people to stay out of the pool store because every story like this is someone in a position of implied expertise being either woefully ignorant of what they are selling, or willfully misleading to make the sale.

 

[reggiehammond]

You're not missing anything. He's wrong.

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