What speed is the pump on?
What breaker goes to the pump and what breaker goes to the heater?
What breaker goes to the pump and what breaker goes to the heater?
That's not going to cause these errors.Pentair came out and looked at it.
The gas line was not feeding the unit enough gas to fire.
Of course the plumber disagrees.
At this point we are frustrated as all get out. Blame game always sucks but mostly sucks for the homeowner!
Did they check the gas pressure?Just got home and here is what I found .. the heater had a AGS error
History errors were AFS
AGS
AFS
PS
AFS
The flame says n/a
What speed is the pump on?
What breaker goes to the pump and what breaker goes to the heater?
I wasnt home but my husband was. They said that the gas supply force was low and the plumber said nope its fine but is switching out the regulator next week. Plumber doesnt want to change the line because then it will have to much gas going to the heater. What a mess.That's not going to cause these errors.
Did they check the gas pressure?
What specifically did they say was wrong with the gas supply?
I would verify the voltage and flow.
What reading did they get for static and dynamic?They said that the gas supply force was low and the plumber said nope its fine but is switching out the regulator next week.
You can't have too much gas going to the heater; this makes no sense.Plumber doesn't want to change the line because then it will have to much gas going to the heater.
What speed is the pump on?
What breaker goes to the pump and what breaker goes to the heater?
Can you show the gas plumbing and the main house gas meter?
What is the plumbing size and length?
Maybe that is what they told you, but I do not believe that it is correct.The heater was not receiving the appropriate gas flow.