PB Recommendations in South Orange County - SoCal

rnakawat

Bronze Supporter
Jul 16, 2019
39
Laguna Hills, CA
We've gotten a few bids from pool builders, but do not have any personal recommendations from anyone. If someone recommendations somebody, can you shoot me a PM.

We've received bids from a few builders thus far, ranging from the large franchise types to the smaller mom/pop places. Prices have ranged from around 80K - 110K.

Option 1: Large Franchise Type. The sales pitch stresses and includes extra engineering on the shell and shotcrete. Jandy dealer but wanted to go with a Chlorine/Mineral with an option for UV. Was the most expensive at 110K. Contractor license was from 2001 but reissues in 2018. The franchise has existed for about 6 years. Feedback from online reviewed mentioned poor follow-thru on the end in some cases.

Option 2: Large Franchise Type. Probably the best sales person, most knowledge, etc. Was the only one of 6 bids that mentioned (correctly) about the setback restrictions in our city (we looked them up after he mentioned them) regarding the pool equipment. Also a Jandy dealer, but recommended salt (which was a plus for us). Contractor proposal was the the oddest, details were in writing but the actual bid was not, nor could we take home a design. Reviews online did mentioned a great sales person but sometimes not getting what expected (ie sale person and/or customer misunderstood what they were purchasing) and some hiccups in construction. A friend also showed me a thread from one of their non-pool related groups that talked about pool builders and this builder in particular, and those reviewed were not positive. (If I knew that before hand I probably would have avoided.) License was the oldest, early 1980's - so the business has bee around for a long time with an actual store-front. Price was in the mid 90's.

Option 3: Family owned but reputable company. A+ BBB rated, licensed in 2004. Also a Jandy dealer but basically refused to do a salt system, mentioned he had too many issues in the past and couldn't stand behind the product anymore. (Again a bummer for me, because we really want a salt system, but I respect the decision to not sell what you stand stand behind.) Best online reviews of the 4 companies. Price was around 92k.

Option 4: Newest company, licensed in 2013. Seems to spend the most on advertising (at least the type of mediums I used). Good but limited online reviews, not listed in BBB. Preferred traditional chlorine pools, but was willing to quote me a salt pool. Was the lowest (of the people we didn't eliminate for other reasons) at around 80k.

Again, I didn't want to list the actual names on a public forum, but if you have a PB you'd recommend I'd appreciate shooting it my way.
 
Option 1 and 2 poor follow through. Probably the most common problem. Everything is super when you still owe them alot of money. After they have been paid most or all of the money, their level of customer satisfaction plummets.

They are also doing too many pools at once to properly keep track of any of them. Sales people paid commissions will promise the world to close the deal and the builders may not know or even be able to deliver

Option3 mom and pop shop. Their name is their business and will try harder to keep you happy. 3rd cheapest bid out of 4. They wont do the swg but you can have them leave you 2 ft of straight pvc after all the equiptment. Its a super easy add on and conversion after the fact.

Option 4 i would be as worried about the $80k bid as i would with the $110k bid. Both are suspicious. What i find with my local trades is that if somebody has tons of work they just keep raising the price for future projects. If people keep paying it, they keep raising it even more. This place will not care about you because they have a line of people willing to pay $20k over the other companies. On the other side, if somebody does not have the business due to exposure or bad history, they will lower their price until people just dont care how bad the builder is.

If you get any local info in PMs, certainly look into them. For right now, i would be hands down option 3 without meeting them myself.
 
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