John: The stores here do hand out sheets, with detailed instructions (steps, time intervals, where in the pool, brush, and in the case of chlorine--after sundown) sometimes photocopy checklists, sometimes computer printed. The worst employee, at the chain store was a twenty year pool owner, who assured me she knew her s***, which turned out as she didn't know s***.
I have never been associated with anyone owning or working at a pool store. I just know how I've been treated. To make a complex situation simple, I've been given a "one size fits all" solution. What the customer needs is an adequate test, but does not want to deal with a test kit (see my first post) so they go for the "free water test", since the store did the test, they must be "experts" , so the average customer gets everything they need (so not to return soon). I have to agree with BK, the store should be responsible for the test and treatment plan, but isn't that incongruent with high prices or are we demanding a value added reseller who provides low prices?
By the way, why do folks think pool stores are testing "experts"? They may advertise it, but I do not recall seeing anything but "free water test(ing)". So why the complaints about a "free" test?
The one point nobody has hit on, is if the operating model of a typical (chain) store is so bad, why are they still operating? They have to sell a lot of baking soda and chlorox to pay the rent, utilities and salaries. Nobody makes customers go and nobody makes them buy.
I have never been associated with anyone owning or working at a pool store. I just know how I've been treated. To make a complex situation simple, I've been given a "one size fits all" solution. What the customer needs is an adequate test, but does not want to deal with a test kit (see my first post) so they go for the "free water test", since the store did the test, they must be "experts" , so the average customer gets everything they need (so not to return soon). I have to agree with BK, the store should be responsible for the test and treatment plan, but isn't that incongruent with high prices or are we demanding a value added reseller who provides low prices?
By the way, why do folks think pool stores are testing "experts"? They may advertise it, but I do not recall seeing anything but "free water test(ing)". So why the complaints about a "free" test?
The one point nobody has hit on, is if the operating model of a typical (chain) store is so bad, why are they still operating? They have to sell a lot of baking soda and chlorox to pay the rent, utilities and salaries. Nobody makes customers go and nobody makes them buy.