I read the story about that poor woman in Boston; how awful!
I'm a water snob now, too; when the kids' baseball season ended, the coach invited the team over for a pool party. (He even hired a lifeguard, which was a really great idea IMO). They have a 25,000 in-ground, and when I remarked, "With all these kids, your pH is going to be way off!" he gave me a funny look. Turns out he has it maintained by a company, and they come out to open it, close it, and maintain it twice a week during pool season. He and his wife skim it and know how to turn the pump off from the keypad inside the pool house.
The chlorine smell was really strong, and my middle boy's eyes were so red we had to borrow a pair of goggles for him to wear. Just goes to show; you can spend an arm and a leg for pool maintenance and it doesn't mean your pool water will be perfect.
Our neighbors put up a small Intex this year, which they bought used from a friend. The one sister is in charge of maintenance, and she admittedly knows nothing about pools. The previous owner told her to just 'add some pucks once a week' and so that's what she's been doing.
We had some bad storms in early July, and their pool turned green. Ours didn't, so she flagged me down at the back fence to ask me how come our pool didn't turn green. I told her about BBB, and tested her water for her, and gave her a paper with the links to Pool School, Pool Calc and TFT kits so that she could educate herself. She kept asking me how much bleach she should be using, and I kept telling her that she had to figure out her pool size and how much water she has and use pool calc, and she kept saying, "I don't have any manuals for the pool" and "I don't know how to measure it" and "I don't have a computer to look this stuff up."
So, just introducing someone to the BBB method -- even when they ask!-- doesn't mean someone is going to take initiative and learn to properly maintain their pool. I don't know if she expected me to do everything for her, but frankly, she's lucky I didn't tell her to just go to the pool store and have them help her figure it out.

I have to say, since then, she threw the solar cover on the pool, so I don't know what they're doing at this point.
--So says the woman who is taking a break from battling a minor algae bloom that's just cropped up, rendering my normally perfect water a bit cloudy.
