My builder's son also is involved in the business so I think at least for him, reviews can have some impact going forward. I have emails, transcripts of text, and lots of photos showing poor workmanship. I am particularly fond of the pictures of boot prints stomped down into the concrete to create a pump basin. That kind of picture doesn't show bias, it's not subjective, it just shows things as they are which is poor workmanship. I am looking forward to giving him a detailed review. It should have been his job to see and prevent this kind of work but the oversight of which I don't have the expertise seems to be up to me.We recently went to a showroom to look at samples for tile and pebbletec and the person working there mentioned that our PB might be retiring soon so even if our pool doesn’t work out, leaving him nasty reviews may not do us any good This is all so frustrating.