Hi and welcome
Below are the numbers you need to post for the folks here to be able to give you some direction
With out the proper test kit you'll need to take a water sample to the pool store for evaluation and ask for all of these results.
pH -
TA - Total Alkalinity
FC - Free Chlorine
TC - Total Chlorine
CH - Calcium Hardness
CYA - Cyanuric Acid (stabilizer)
We also need to be familiar with your pool and equipment to aid in advising you. This may help you get there quickly.
I know it took me some time to find the right place to go and the last thing you want to do is play with a new forum format while in a panic
In the upper left corner of the "Home Page" under "Site Navigation"
Click:"Pool School"
"Getting Help"
"Read this before you post"
Next to do what is asked: Under the TFP Logo above click on the "User Control Panel"
Click" "options"
"profile"
edit profile -enter location
edit signature-enter pool specs.and equipment
Take a deep breath and try to answer our questions so we can answer yours.
We'll be here to help
jb :monkey: