Hayward SWG - Salt reading problem

[GHAND]

I have a 10,000 Gal pool and a Blue Essence generator by Hayward.

My salt level when read at the pool store is ~ 3750.

My salt level on the Blue Essence is generally showing ~2400 and often the instant read is 0, so it is not generating unless I super chlorinate.

My salt cell is about 6 months old.

How can I figure out where my problem is?

 

[JamesW]

Basic AquaRite Diagnostics.​

This is the basic information we need to know in diagnosing a problem:

• Report all readings when you..
  • Move the switch from auto to off and check all of the readings.
  • Move the switch back to auto and recheck the readings.
  • Move the switch to off for a minute and then back to auto and recheck the readings.
• What are the first seven characters of the cell and box serial numbers?
• What is the actual salinity and how are you measuring it?

What is the cell size?

Hayward Aquarite SWG - Further Reading

www.troublefreepool.com

 

[GHAND]

	SWITCH OFF	SWITCH ON AUTO	OFF 1 MIM / AUTO
SALT	2500	2500	2500
TEMP	91	91	91
CELL VOLTAGE	31.9	28.2	28.4
CELL CURRENT	0	3.07	2.87
DESIRED OUTPUT	75P	75P	75P
INSTANT SALINITY	-0	-2100	-2000
NAME	AL-0	AL-0	AL-0
VER	R1.69	R1.59	R1.50
CELL TYPE	t-5	t-5	t-5

CELL SERIAL. 1E15084
BOX 2A19154-107017
THE CELL SIZE IS A GLX-5 (UP TO 20K)
THE POOL STORE TESTED THE SALINITY WITH A DEVICE THAT IS THE SIZE OF A PENLIGHT (diameter about thesis of a nickel) and the reading was 3950 ppm
The pool store's automated water tester showed 3132

 

[mas985]

Is the cell clean and free from scale?

Pool stores are notorious for bad testing. You might want to get your own test kit.

Amazon.com

 

[GHAND]

I BELIEVE THEIR HAND TESTER IS A

Lamotte Tracer Salt/TDS/Temperature Pocket Tester​

Also, the cell was cleaned about 10 days ago, This problem has been going on for a while

 

[JamesW]

My salt cell is about 6 months old.

CELL SERIAL. 1E15084

The cell is 8 years old and it is probably dead.

Where did you buy it?

 

[GHAND]

I got it from a pool store here in Fla. It is under warranty.

 

[JamesW]

File a warranty claim.

Was it a brand new cell or used?

 

[GHAND]

James, It was a brand new Hayward cell.

Is there anything else that might be the problem?

BTW! Thanks

 

[Bob Jakob]

Amperage is indicating that the salt is probably in the 2100- 2400 ppm range. Store results are always suspect. Get yourself a proper test kit.

 

[JamesW]

Why is it 8 years old?

Take it to a store that tests cells and get it tested.

 

[JamesW]

Amperage is indicating that the salt is probably in the 2100- 2400 ppm range. Store results are always suspect. Get yourself a proper test kit.

You should test the salinity with a K-1766 salt test kit to be sure.

Get the cell tested at a store that tests cells.

Bring a water sample so that they can test the salinity at the same time.

 

[GHAND]

Thanks James! I replaced the cell (under warranty). It is now generating.

 

[JamesW]

Nice, glad we could help and save you some money.

 

[JamesW]

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