Hayward motor failed after 3 years

[jmcnyc]

I replaced my pump with a Hayward c48k2n143b1 three seasons ago. This year when I started it up I found it was jammed. I was able to unjam it and it was noisy. The bearings were going. I let it run about 4 hours and it just died. Won’t turn on at all.

Question. Three seasons seems very short. Is this unusual ? I need to replace it but am concerned about putting In the same model. Any suggestions?

 

[tstex]

You should contact Hayward direct and see if they will make it right..3 yrs for a pump failing is ridiculous. A super 1.0 HP Pump should last WAY MORE than 3 yrs...

If they don't post back and give your specifications/requirements and go w a Pentair pump and get a VSP at about 1.5 - 1.75 HP, and run in more often w lower RPM's and you'll save immensely on your electric bill....good luck

 

[jmcnyc]

Thanks. I have a message into Hayward. Are they good to respond? I think they need to make this right. 3 seasons and a motor dies. I am sure they don’t want this reputation.

 

[tstex]

Depends on whom answers the phone. There's a Hayward rep that frequents this site and they seem to be very fair and responsive - good luck & keep us posted / your outcome will help others

 

[Hayward Pool]

How Hayward will react is how the motor failed. If a leaking seal left unattended this would be water damage. Private message me if you want to talk.

 

[jmcnyc]

Called and emailed into Hayward. Got the above response and PM’ed. No response from anyone. Going to move on the plan B and ditch Hayward. Can’t believe they stick by a product that fails after 3 seasons. Based on my research on the site much better options exists vs Hayward. The real pros on here seem to avoid Hayward. I will too and will ship my failed motor to them so they can hopefully improve their failed product.

 

[tstex]

jm, since you are the original owner of the pump, had it professionally installed by Hayward certified rep and pool opened by a Hayward certified rep, you would think that someone from Hayward would have at least responded ?? hopefully someone will still follow-up w you, but if not, I'd bail too

 

[jmcnyc]

@tstex. You would think. I left a message sent and email and also got someone on this thread from Hayward who has not responded. The only response I got was from the email I sent and it was basically a “good luck, you on your own” response. See below:

Hi James ... That looks like a motor on an Super Pump. If it was put
in with a brand new pool with all hayward Equipment. It might have a
three year warranty. Purchased by itself it would only have a one
year warranty....
Regards John

Hayward Technical Services

 

[jmcnyc]

Is it possible to replace the pump motor with a non-Hayward unit and still use the existing pump components? Can anyone recommend a replacement motor for this model Hayward c48k2n143b1?

 

[tstex]

Contact Inyo pools, they are a sponsor here and they can help you..

 

[jmcnyc]

Will do - thanks tstex.