Knowing that you are snowbirds and that you are using a pool service is kind of critical information ...
Since you are not directly controlling and treating the pool water, there is no telling what the pool service is doing. They could be using cal-hypo Shock weekly to keep the water clean as that is a very common practice. Cal-hypo adds calcium to the water as well as carbonate alkalinity. If they dumpnit in the skimmer (and many do it that way) then your SWG is going to get blasted with calcium and would explain why you are seeing scale inside the cell.
Many pool service techs also use soda ash (sodium carbonate) to raise pH and that too can add too much alkalinity all at once and drive up pH. This is usually used when pucks are added to the skimmer because trichlor pucks are acidic and lower TA over time.
You need to have a sit down meeting with your new service and be very clear with them about what chemicals you will let them use and what testing you want reported. If you just throw them the keys to the pool, they are simply going to do whatever they want (or not do anything at all) to the pool. They might not like being told what to do but, if you hope to keep your pool from getting all fouled up, you need to find a service that will listen to you. Or find a temporary renter for your home that will take care of the pool while you are away.