I purchased a T-cell-9 from Amazon 18 months ago. Directly from Amazon as seller and shipper, not from a 3rd party. Paid the full retail price, same as any other place I looked at for pricing. 18 months later, the T-cell shows it has failed. I have tried cleaning with no success. I put in another older cell I had kept and it works fine. So pretty sure it is the Hayward cell. I had registered the cell with Hayward so contacted them for warranty. Their requirement is that I drive 90 minutes each way to the nearest service center. I am in San Jose, California. So not a tiny town. But only place they allow me to go is north of San Francisco which is over an hour in no traffic. With traffic, 90 minutes each way. They gave me names of closer places, but all required a >$100 fee to come out to test to cell, and even then, I would still have to deal with the drive up to the service center to deliver the bad cell. I escalated with Hayward and they would not budge.
So be aware that while Hayward provides a better warranty than after market T-cell suppliers, their warranty (at least for me) was worthless. I think Hayward T-cells are still better quality than aftermarket, but just be aware of their warranty difficulties.
So be aware that while Hayward provides a better warranty than after market T-cell suppliers, their warranty (at least for me) was worthless. I think Hayward T-cells are still better quality than aftermarket, but just be aware of their warranty difficulties.
I know the pain.