Aqualink Z4 - "Tri-Pure" message

[Cyan4973]

Hi,
new user,

I'm joining this forum as I noticed the following old thread :

AquaLink Z4 Controller

Hello forum, Have had a Aqualink Z4 controller for about six years. No issues until the other day when I noticed the pool pump was not running. Went to the controller and saw the controller only showing the text "TRi-Pure" and the time (see pic). Tried a few things, nothing. Called Zodiac, was...

www.troublefreepool.com

The user complains about a non-functioning Aqualink Z4,
with only a "Tri-Pure" message on screen.

Well, I just experienced the same symptom today.
The pump doesn't work, the system can no longer be accessed online with iAqualink,
the screen is working, but displaying only this message (and time of day),
not responding to any input.

Problem is, there is absolutely no mention of this message in any documentation provided by Zodiac,
so we are left clueless about what is going on.

Is anyone familiar enough with the Aqualink Z4 to understand what such a status message could mean ?

Regards

 

[kimkats]

Here is a bump to get more eyes on this.

 

[Danpoolman]

Hi,
new user,

I'm joining this forum as I noticed the following old thread :

AquaLink Z4 Controller

Hello forum, Have had a Aqualink Z4 controller for about six years. No issues until the other day when I noticed the pool pump was not running. Went to the controller and saw the controller only showing the text "TRi-Pure" and the time (see pic). Tried a few things, nothing. Called Zodiac, was...

www.troublefreepool.com

The user complains about a non-functioning Aqualink Z4,
with only a "Tri-Pure" message on screen.

Well, I just experienced the same symptom today.
The pump doesn't work, the system can no longer be accessed online with iAqualink,
the screen is working, but displaying only this message (and time of day),
not responding to any input.

Problem is, there is absolutely no mention of this message in any documentation provided by Zodiac,
so we are left clueless about what is going on.

Is anyone familiar enough with the Aqualink Z4 to understand what such a status message could mean ?

Regards

I’m having the same issue....multiple times. Controller locks me out with the message “No Module” and “Tri-Pure” alternating. I’m a Jandy dealer/installer so I’m working with my area rep and tech support who have been very helpful. This is my personal pool. First they sent a new controller/user interface. That worked for about a week and then the same fault came back. They decided to send me a new PCB (system brain) which has not arrived yet. In the meantime, I was having my electrician by-pass the AquaLink so I could at least turn on the pumps with the breakers, when he found that the circulation pump relay was faulty. I have an extra relay that wasn’t being used, so we switched it out with the faulty relay. Everything worked perfectly. For about 10 days, and now I’m back to the same fault “No Module & Tri-Pure” and totally locked out. Strange thing is, all 3 times this has happened was preceded by overnight heavy rains. Each time. I don’t believe in coincidences, yet I can’t find any evidence of water getting into the unit. I’m perplexed. I’ll repost as I work thru this issue, but this is a difficult one to solve.