Aiper Seagull Pro Review

[Just Steve]

Update: New Seagull Pro arrived today. I am currently charging unit. Two changes right off the bat are
1) Charger is about 1/3 the size of the original.
2) on the botton of unit there is a small wheel.
Wonder if the wheel is to help is not get stuck on the main drain?

 

[tcat]

Update: New Seagull Pro arrived today. I am currently charging unit. Two changes right off the bat are
1) Charger is about 1/3 the size of the original.
2) on the botton of unit there is a small wheel.
Wonder if the wheel is to help is not get stuck on the main drain?

Cool, looks like a redesign. Let us know if it gets stuck. I'd rather not have my modified year tires.

 

[Just Steve]

Only did a wall cleaning, first blush it looks like the top fans come on sooner and stay on longer than the previous unit. Tomorrow I will do a floor clean and see if it gets stuck. I tried to attach a video but nit able to.

 

[Just Steve]

OK did a full floor clean cycle, cleaner on main drain 3 time and all 3 time did a spin-o-roma for about 20-30 seconds and freed itself as opposed to me having to push it off with a poll like the previous unit. So in summery: New unit not doing summersaults off the walls and not getting stuck long term on the main drain......So far so good.
This it the type of main drain cover I have so your milage may vary.

 

[kimray]

Okay, after charging it to full power it ran its first go and I was very happy with its performance. I should have taken some pictures of my pool prior but it had not been vacuumed except for my pulling somes leaves in a few weeks. I live in the desert ( Las Vegas Area) so I mainly get leaves, palm fronds and lots of sand from wind storms, plus my dogs( 2 Golden Retrievers) hair, lol. It picked up everything that was on the bottom of the pool and it did a great job I would give it a grade of an A. I set it to only work the floors. I am going to run it again today and add the walls or put it in auto mode.

It did use the entire battery on the one session so it will need to be recharged after each cleaning.

More pictures of what was collected

Did it dump a good bit of the fine debris back into the pool as you lift it out? This is the robot I have in mine has been doing it since the day I bought it
I’m hoping maybe it’s something easy I can fix otherwise I’ve got to get rid of it

 

[tcat]

Did it dump a good bit of the fine debris back into the pool as you lift it out? This is the robot I have in mine has been doing it since the day I bought it
I’m hoping maybe it’s something easy I can fix otherwise I’ve got to get rid of it

Mine has never dropped anything pulling it out. The basket door is always shut. I guess if a twig got stick in it, I could see stuff falling out. Make sure you push the basket down when putting it in.

 

[kimray]

Mine has never dropped anything pulling it out. The basket door is always shut. I guess if a twig got stick in it, I could see stuff falling out. Make sure you push the basket down when putting it in.

Mine doesnt have a basket really. Just a screen over the bottom. And I cannot see that the screen snaps in place or anything. Just kinda sits on top.
I will check again to see if something is loose

 

[tcat]

Mine doesnt have a basket really. Just a screen over the bottom. And I cannot see that the screen snaps in place or anything. Just kinda sits on top.
I will check again to see if something is loose

Seagull Pro?

 

[bruinsrme]

I am about to pull the trigger on the aiper S1. Anyone know if these robots can be used with pebble sheen?

 

[precator]

How does this unit compare to the Scuba S1? Which one is the better cleaner?

 

[Osmigo]

Our pool (will be finished in about a month) will have a Waterco centrifugal filter. Won't that catch a lot of the fine silt, etc. that people are saying their Seagull doesn't pick up? I'm wondering because our pool builders (Gary Pools) is including a Seagull Pro with the pool.

 

[Floundy]

I have learned Aiper customer service is like talking to a wall. I returned my Seagull Pro purchased in May 2023 (direct from company) back to them due to it no longer charging, and they received it on July 8th. Two weeks later now (a month total since starting the return process), I am being told that there are no refurbished units to ship to me as the warehouse is out of stock. They even asked if I had any suggestions. I said yes, please ship a new unit vice a refurbished one, here is their reply to that idea:

“Thank you for your response. We have received your message.You may have misunderstood. Your machine has been purchased for more than a year. We can only provide you with a refurbished machine during the warranty period, and cannot directly replace it with a new machine.
Best regards,
Yolo
Aiper Customer Support”


Huh? Where in the warranty does it state after a year into the two-year warranty, you are only eligible for a refurbished machine? I then tried the “escalate your case” link on their email form after talking in further circles with Yolo, but I only end up with yet another reply from Yolo.

My main complaint here is where in the warranty does it state after a year into their two-year warranty, the customer is only eligible for a refurbished machine?

Did anyone else here have an issue with Aiper customer service and their warranty? I’ve read the entire thread here and it seems no one has tried yet to return one outside of one year since purchase. Am I being unreasonable in asking for a new unit while still covered by their 2-year warranty?

 

[tcat]

I have learned Aiper customer service is like talking to a wall. I returned my Seagull Pro purchased in May 2023 (direct from company) back to them due to it no longer charging, and they received it on July 8th. Two weeks later now (a month total since starting the return process), I am being told that there are no refurbished units to ship to me as the warehouse is out of stock. They even asked if I had any suggestions. I said yes, please ship a new unit vice a refurbished one, here is their reply to that idea:

“Thank you for your response. We have received your message.You may have misunderstood. Your machine has been purchased for more than a year. We can only provide you with a refurbished machine during the warranty period, and cannot directly replace it with a new machine.
Best regards,
Yolo
Aiper Customer Support”


Huh? Where in the warranty does it state after a year into the two-year warranty, you are only eligible for a refurbished machine? I then tried the “escalate your case” link on their email form after talking in further circles with Yolo, but I only end up with yet another reply from Yolo.

My main complaint here is where in the warranty does it state after a year into their two-year warranty, the customer is only eligible for a refurbished machine?

Did anyone else here have an issue with Aiper customer service and their warranty? I’ve read the entire thread here and it seems no one has tried yet to return one outside of one year since purchase. Am I being unreasonable in asking for a new unit while still covered by their 2-year warranty?

Personally, I'd rather have a refurb. They've fixed it with latest parts and tested it. New ones, it's a roll of the dice. Mine had issues the first month and they did send a new one. Customer service has been very good IMO.

Side note, I wish they'd do something about a finer basket. I modified one with 60 micron mesh and it does a great job at silt, but does clog up within an hour and pretty much picks up nothing after that. Something around 100 micron would probably be much better. I run my 60 micron an hour then switch to their 180 micron, does a great job.

 

[Floundy]

Personally, I'd rather have a refurb. They've fixed it with latest parts and tested it. New ones, it's a roll of the dice. Mine had issues the first month and they did send a new one. Customer service has been very good IMO.

Side note, I wish they'd do something about a finer basket. I modified one with 60 micron mesh and it does a great job at silt, but does clog up within an hour and pretty much picks up nothing after that. Something around 100 micron would probably be much better. I run my 60 micron an hour then switch to their 180 micron, does a great job.

Thanks tcat. I’ve enclosed my basket in a filter saver sock, it seems to catch most of the muck.
Still haven’t received the unit and Aiper’s customer service is still frustrating; I was informed via email that my unit was finally being shipped on July 30th, then nothing for two weeks. When I asked where is the unit and can I have a tracking number, here is Yolo’s response from Aiper. Bottom line, I don’t recommend anyone buy an Aiper product after this all-summer fiasco.

We apologize for any delays you may have experienced.

I hope this message finds you well. I understand that you're currently unable to view the status of your reshipped package due to an issue with the order number association. Our records show that the order number you provided is not currently linked to the reshipment tracking information in our system. This could be due to a delay in our system updating or a mismatch between the order number and the reshipment record. To resolve this issue, we will need to manually link the reshipment to your account.

If you encounter any issues, please feel free to let us know.


Best regards,
Yolo
Aiper Customer Support