Maaaaaaan, their General Manager just offered to send a BiOWish technician to my house in order to examine my "unique" situation. At least, they have good customer service. Although, it looks like it might be too late. I guess that's a good gesture after over two months of dealing with this nightmare; half the summer got wasted.
So, I ended up buying a ton of chlorine yesterday and went ballistic on this thing. I kept it at about 60 to 80 ppm for almost 5 hours. At first, it was dropping over 20ppm every 15 minutes, but then the drop rate slowed down drastically. By 1:30am last night, I let it drop to a little over 40 and by 8am this morning, it had dropped to 20ish. That's where I'm keeping it now. Looks like it's still dropping by about 3 or 4ppm every four hours, but it's getting much better. Do you guys think I should start letting it drop to something closer to normal shock levels like 12 or below, or should I keep it higher?
Aussieta, I pretty much did what you suggested, but at first kept it at a much higher level (well over 60), testing every 10 to 15 mins. Hopefully I didn't damage the plaster or pool equipment. I bought a huge arsenal of chlorine and had a ton of reagent, so I was good

. Thanks for your help.
Jaduck, thanks for asking him anyway. I would have kept some sample water anyway, but was afraid of some sort of mutated monster growing out of it

.
It's not over yet, but my lesson learned is to never hire a pool guy again, and not to ever become of guinea pig for a brand-new untested product.
Thanks so much guys. You're all the greatest.