After months of agonizing, finally, I took the plunge and turned my pool in to Salt water. After hearing many good things, I purchased the CircuPool 60 Si Plus for my 40K pool. The people at "Discount Salt Pool" are great and have been providing excellent after sales service.
In past 4 months, I am on my 3rd replacement unit and counting. The first 60 Si Plus unit stopped working in about a month and was promptly replaced. The second stopped working few weeks ago and now has been replaced with 45 Si Plus. Apparently, 60 Si units are having problems in control module programming. Once the problems are sorted out by the manufacturers, they will once again replace the lower rated unit with original rating of 60 Si.
I am wondering if this is a common problem or I am the unlucky one. I am disappointed by the uncertainty this has created and the inconvenience of having to live in fear of pool turning green. In this day and age, where after sales service does not exist, I must commend the staff at "Discount Salt Pool" who have been very helpful and undoubting. I did not have to spend endless hours to explain the problem, did not get bumped from one person to another. Replacement units were sent out immediately. No runaround.
Thanks
In past 4 months, I am on my 3rd replacement unit and counting. The first 60 Si Plus unit stopped working in about a month and was promptly replaced. The second stopped working few weeks ago and now has been replaced with 45 Si Plus. Apparently, 60 Si units are having problems in control module programming. Once the problems are sorted out by the manufacturers, they will once again replace the lower rated unit with original rating of 60 Si.
I am wondering if this is a common problem or I am the unlucky one. I am disappointed by the uncertainty this has created and the inconvenience of having to live in fear of pool turning green. In this day and age, where after sales service does not exist, I must commend the staff at "Discount Salt Pool" who have been very helpful and undoubting. I did not have to spend endless hours to explain the problem, did not get bumped from one person to another. Replacement units were sent out immediately. No runaround.
Thanks