This thread seems to have gotten away from the thrust of OP's question.....How to get his pool in line. I would suggest these steps that you can do yourself.
1. Drain 1/3 of your pool and replace it with fill water. Test and post your results after the refill
2. if they are still too high (Read "The ABC's of Pool Water Chemistry" up in Pool School) then repeat the 1/3 drain refill and they should be fine or adjust as necessary. Test and post your results after the refill
3. Immediately put 2-4 ppm of chlorine in your pool and keep it there.
4. Now, your pool should be ready for the SLAM process.....disregard the peripheral info if you want to keep this simple. Just ask questions along the way and ,responders, make sure your responses are correct and on topic and don't muck up the water
5. read "SLAM - Shock Level And Maintain" in the How To section of Pool School.....Ask questions.
The folks on this forum have enough experience to build your pool from scratch and get it balanced and crystal clear.....even over the internet.
What you have to give is a willingness to learn and then learn.
On a side note.....
Maybe people ignore non-moderators, I think this is basically what I said in my previous post.
The opposite is true. It is the new new members post we most closely scrutinize.....virtually everyone. We know our moderators work hard at being polite, concise and technically correct with their answers.
This is the finest pool forum on the net by a VERY long shot and no one holds a candle to us when it comes to politeness, accuracy, and response time.