Houston, TX Gas Line Reroute help please

[PBJ Heather]

My husband and I are in the process of putting in a new pool this winter. We've called Centerpoint FIVE times to try to get them to come out and move our gas line, but we keep getting the run-around. The electrical and internet lines were moved within a few days of the request; however, working with CP has been like pulling teeth and is now causing a significant delay. Any suggestions/advice on how we can get this accomplished any faster?


Also, we live in a NW Houston subdivision and the pool is taking up most of our backyard. The gas line currently runs right through the center of where the deep end will be, so moving the pool is not an option. Please help!


Thanks, Heather


http://i4.photobucket.com/albums/y131/Blonde_and_smart/Pool/20181128_142348.jpg

http://i4.photobucket.com/albums/y131/Blonde_and_smart/Pool/Final%20pool%20design.jpg

 

[Poolbella]

How far have you gotten with Centerpoint?

I called their customer service number (713-659-2111) and the operator I spoke to took my email address. A guy from their work order process department (Manny 713-967-7186) sent me a bunch of forms to fill out, and instructed me to pay the $350 via a link to my Centerpoint account. After I did all that, someone from their dig contractor called to set up a site visit, and then a couple of weeks later they came to do the reroute.