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Thread: Pop-up problem

  1. Back To Top    #1

    Pop-up problem

    Hello everyone, new to the world of pools and was wondering if anyone has had problems with the pop-ups, specifically in my pool, only the one at the entrance on the steps pop up? Any suggestions? Thank you, Rigo
    80' Perimeter, 373 surface area,
    11,086 gals, mini pebble tec,
    Jandy 460 filter, jandy stealth pump,
    salt system, polaris pop-up in-floor cleaning system

  2. Back To Top    #2
    Casey's Avatar
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    Apr 2007
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    SW PA
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    9,929

    Re: Pop-up problem

    Hi and welcome to TFP

    I'm not sure I understand... Sorry, but what is popping up? What kind of pool do you have? It would benefit us all, including you, to put your pool info in your signature by using the User Control Panel at the top left of the screen. You can also add an avatar if you want.
    I'd bet you my bikini you'll never get TFP water from a pool store!

    24' Sharkline Venture De Filter

  3. Back To Top    #3

    Re: Pop-up problem

    Sorry about that, the pop-ups I am talking about are the heads in my in-floor cleaning sytem with Polaris pop-ups. They are pop-up heads on the steps and the floor of the pool. The only ones that are "popping-up" are the ones at the steps. Don't know why and the system is cleaning well, no problems with the filteration system.
    Thanks,

    Quote Originally Posted by Casey
    Hi and welcome to TFP

    I'm not sure I understand... Sorry, but what is popping up? What kind of pool do you have? It would benefit us all, including you, to put your pool info in your signature by using the User Control Panel at the top left of the screen. You can also add an avatar if you want.
    80' Perimeter, 373 surface area,
    11,086 gals, mini pebble tec,
    Jandy 460 filter, jandy stealth pump,
    salt system, polaris pop-up in-floor cleaning system

  4. Back To Top    #4

    Join Date
    Mar 2007
    Location
    Coastalish 'down easter'
    Posts
    4,160

    Re: Pop-up problem

    Welcome to TFP!!

    I'm certified to work on these. Are you sure that the steps are the only ones working? You also say that the pool is clean - mayhaps you just don't see the floor heads 'popping up' and doing their job.
    Luv& Luk
    -Ted

    Having done construction and service for 4 pool companies in 4 states starting in 1988, what I know about pools could fill a couple of books - what I don't know could fill a couple of libraries :-D

    POOL SCHOOL, TF Testkits, Jason's Pool Calculator, CYA vs. cl chart, (Just a few DARNED handy links!)

  5. Back To Top    #5

    Re: Pop-up problem

    Thanks for the comment, I have been watching them and only the ones at the steps pop-up, there is a very srtong current from those, the others on the floor and the bench do not pop-up at all. The pool is clean and seems to be working well, the filtration system that is.
    80' Perimeter, 373 surface area,
    11,086 gals, mini pebble tec,
    Jandy 460 filter, jandy stealth pump,
    salt system, polaris pop-up in-floor cleaning system

  6. Back To Top    #6

    Join Date
    Mar 2007
    Location
    Coastalish 'down easter'
    Posts
    4,160

    Re: Pop-up problem

    Sorry for the delay

    Do you have the insertion/ removal tool for the heads (it's blue and attaches to the vacuum pole)? It could be as simple as grit keeping them from popping up. The other choice is the actuator valve being clogged or the o-rings being bad on the non-step lines.

    I'll tell you what I know about these units, but it's been 15 years since I've played with one
    Luv& Luk
    -Ted

    Having done construction and service for 4 pool companies in 4 states starting in 1988, what I know about pools could fill a couple of books - what I don't know could fill a couple of libraries :-D

    POOL SCHOOL, TF Testkits, Jason's Pool Calculator, CYA vs. cl chart, (Just a few DARNED handy links!)

  7. Back To Top    #7

    Re: Pop-up problem

    I think I may have found the problem, the water valve that controls the pop-ups is broken, it is a 5 port valve and the base is crack, one of the gear posts is broke, and the whole mechanism is getting stuck when it turns which I think broke everything else. I just do not know who makes it. I think it is Polaris but not sure.
    80' Perimeter, 373 surface area,
    11,086 gals, mini pebble tec,
    Jandy 460 filter, jandy stealth pump,
    salt system, polaris pop-up in-floor cleaning system

  8. Back To Top    #8

    Join Date
    Mar 2007
    Location
    Coastalish 'down easter'
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    Re: Pop-up problem

    I'm pretty sure you've got a "Caretaker 99" which was purchased by Polaris, which is now a subsidiary (or part) of Jandy (pfwew - that's a lot of corporate combining ) Jandy is the company to contact for parts 8)

    If you need any more help on this... simply post
    Luv& Luk
    -Ted

    Having done construction and service for 4 pool companies in 4 states starting in 1988, what I know about pools could fill a couple of books - what I don't know could fill a couple of libraries :-D

    POOL SCHOOL, TF Testkits, Jason's Pool Calculator, CYA vs. cl chart, (Just a few DARNED handy links!)

  9. Back To Top    #9

    Re: Pop-up problem

    Thanks, I actually found the parts at A & A manufacturing. Installed it yesterday and is working like a champ. The caretaker that I looked at, had a regulator on the top of the cap and was not sure if it was the same since mine does not have a regulator. The A & A looks just like mine.
    80' Perimeter, 373 surface area,
    11,086 gals, mini pebble tec,
    Jandy 460 filter, jandy stealth pump,
    salt system, polaris pop-up in-floor cleaning system

  10. Back To Top    #10
    Guest

    Re: Pop-up problem

    Quote Originally Posted by waste
    I'm pretty sure you've got a "Caretaker 99" which was purchased by Polaris, which is now a subsidiary (or part) of Jandy (pfwew - that's a lot of corporate combining ) Jandy is the company to contact for parts 8)

    If you need any more help on this... simply post
    Ted, Don't forget that Jandy is now owned by Zodiac (who seem to be trying to become the Luxottica Group of the pool industry!)

  11. Back To Top    #11

    Join Date
    May 2010
    Location
    Glendale, AZ
    Posts
    1

    Re: Pop-up problem

    Quote Originally Posted by rigolga
    Thanks, I actually found the parts at A & A manufacturing. Installed it yesterday and is working like a champ. The caretaker that I looked at, had a regulator on the top of the cap and was not sure if it was the same since mine does not have a regulator. The A & A looks just like mine.
    I know this is a little under a year ago, but this thread fits my problem exactly.

    Mine is leaking slightly at 3 of the connections at the base. How do I go about replacing the 5 port actuator? Just cut -> splice -> extend -> install new? Is there a simple fix for small leaks?


    Thanks,
    Matt
    20,000 gallon pool with a Triton TR100 filter and 1 HP pump with "Shasta" branded pop ups and actuator. Came half drained and swamp green with our house in Aug 2008. Nursed it back to clear and been learning pools ever since (this is my first pool)!!

  12. Back To Top    #12

    Join Date
    Mar 2007
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    Coastalish 'down easter'
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    Re: Pop-up problem

    Matt, welcome to TFP!!

    You've got the right idea Depending on your setup, there may be a slightly easier replumb (extend a single vertical line coming into the unit, rather than have to raise all 5 of the lines )

    As a temp fix, you could mix up some waterproof 2 part epoxy, smear it into the cracks and keep the pump off for the set time on the epoxy (~ 12 hours)

    If you need further help on this, ask away
    Luv& Luk
    -Ted

    Having done construction and service for 4 pool companies in 4 states starting in 1988, what I know about pools could fill a couple of books - what I don't know could fill a couple of libraries :-D

    POOL SCHOOL, TF Testkits, Jason's Pool Calculator, CYA vs. cl chart, (Just a few DARNED handy links!)

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