Has anyone tried to submit a service call to AHS when their pool equipment concked out?
lovingHDTV said:
learthur said:Here is my AHS pool experience.
I have the optional pool rider. My pool equipment timer box had an external light to light up the equipment pad. When the light switch failed due to corrosion due to a non weather tight I install by someone else, AHS denied the claim because it was "outside non-pool electrical."
When one of my spa air buttons broke because the air line tubing became clogged, they denied repair because the airline tubing ran inside plastic conduit that went under the concete deck to the spa and therefore was not "accessible.". In reality the ends of the conduit were very accessible and this is a job I will easily do myself when I have time.
Just prior to purchasing he house the previous owner used her AHS warranty to replace the cart filter which was leaking. Ahs did pay foe a new filter, however they don't have any screening process for the subcontractors they choose to do your work. These guys were so incompetent they plumbed the filter pipes in backwards (water from the pump went in the OUT connector and vise versa). They other plumbing problem they caused was to remove my drain valve and pipe connector. So when they left I had no way to drain my pool and the filter carts were collecting dirt on the inside of the cart pleats rather than the outside.
There is a similar story regarding my pool pump where thy replaced the motor with an AO Smith generic motor and did t replace the shaft seal so the new pump failed 3 months later.
Your mileage will vary.
Remember AHS is primarily in the MARKETING business rather than the home repair business.
Good luck with them,
Lee
rogerbrks said:lovingHDTV said:
I'm on Golden Bear. Good to know you neighbor!!!
imdrus said:My customer experience with American Home Shield (AHS) is not good and I cannot recommend them. I am NOT anti-AHS, and I am acting in good-faith trying to resolve a present dispute with AHS. If we reach a satisfactory resolution to my dispute, I will certainly tell everyone how cooperative and helpful they have been.
AHS, a ServiceMaster company, has the expectation that their customers know the precise details of their contracts. Buyer beware!
I scheduled a service request on AHS's website. There was no obvious mechanism that allowed me to check if the service I requested was a covered service. [NOTE: If I knew a service wasn't covered, I would most certainly find my own vendor]. The comfirmation notice I received online listed the service fee as $60 - but now I know that this doesn't actually mean a thing! Just to make sure, I called this morning to include multiple services in a single dispatch (truck-roll) for my $60 co-pay (only $60). I'm unemployed and unable to afford an open-ended or unwarranted dispatch. The AHS agent I spoke with by phone believed that my request for pool lighting and electrical repairs was covered by the Vendor, Blue Star Pool Care, but not by a different vendor, All-American Electrical Services. I was told that All-American Electrical Services wasn't approved for pool work, but I WASN'T informed by AHS that pool-related lighting wouldn't be a covered service under any circumstances.
When Blue Star Pool Care arrived at my home, the technician immediately informed me that AHS wouldn't pay for pool-related lighting service. I told him that I was led to believe otherwise but he assured me he was right. I said, 'In that case, you can leave'.
When I called AHS, the agent I spoke with told me that my pool lighting was covered. I said, that's what I understood from the AHS rep I spoke with earlier but the pool service technician assured me that AHS would not cover this. Who is right? The AHS agent then put me on hold to investigate further. When she returned she told me that the service vendor was correct [Note: It seems suspicious to me that Blue Star Pool Care didn't call me prior to dispatching a truck -- Guaranteed money perhaps?!] I told her that I attempted to book only warranted services earlier by web AND phone but a dispatch was made for uncovered services that I DID NOT WANT or REQUEST.
I continue reaching out to AHS to try and resolve this issue but thus far I have been ignored. If somebody can tell me how to work successfully with AHS, I'm open to your ideas. As of right now, I'm extremely dissatisfied and don't find ServiceMaster AHS a company that home owners should use. If you've have better luck than me - fantastic! I don't dispute your experiences. Mine have not been good so far but AHS can change my mind -- If They're ethical and concerned about their customers! Stay tuned...
anonapersona said:After hearing a few stories about home warranty companies, some posted on epinions.com, some from friends or realtors (who I suspect get free contracts for selling product but I don't know that, but nontheless get shafted by the contractors) I let the seller of the property pay for the warranty and then within the first 30 days, I cancelled the contract and got a check back. That money went into an emergency fund.