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Hello, In Spring, the pool company removed our pool cover and took it away to clean it up and store it for the Summer. The cost of the service was $180 and I thought it also included the installation of the cover in Fall. Today, I was informed that $180 did not include installation of the...

Hi, the pool builder power washed our pavers and put polymeric sand. There is quite a bid of sand in our pool right now and the builder will not be back to clean it up until next week. My kids want to swim in the pool over the weekend so I am wondering if I can clean it up myself. If so, do I...

Hi, We have a new 16' x 40' fiberglass pool with salt system. I am using test strips to test the water and our chlorine level (both total & free) is very high, around 10 ppm. We decreased the salt system's output to its lowest setting and it did not help. Total hardness, alkalinity, and...

We have a fiberglass pool that was installed last Fall. We used travertine tiles for coping and glass tiles as waterline tiles. I noticed some possible problems and the pool builder claims that the glass tile issue is normal and the travertine grout cracks can be fixed by simply filling them. I...

Hello, we have a fiberglass pool (salt) with travertine coping and paver decking. Do we need to seal them? Our pool builder thinks it is not necessary to seal the pavers. Also, they put polymeric sand between the pavers and when it rains, the sand softens up and some of it ends up on the paver...