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My pool builder finally got back to me and sent someone out to check on it. Not sure if it's the correct way, but if I take the heat pump out of remote t-stat mode, the the chiller button on the app works. I think I'll have to turn the remote t-stat back on, once I want to start heating the hot...

We're coming up on almost two years of having our pool and the water is finally hot enough (92F) I want to cool it down. I purposely bough the chiller option because I knew this would happen. I have tired all combos of buttons/temps/etc and the heat pump will not kick on. I found this thread...