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Yes they reinstalled the new liner for no charge. Still will not take responsibility for damage. Watching how they install new liner, one worker went to the exact same spot where damage was done, he put his back to the pool and starting hoping backwards with his boots on to push liner towards...

Pool installer said he does not believe it is a screw. He is saying most likely happened at the manufacturing plant during processing. So I got the manufacturer saying they did not do it and would only reimburse if a broken seam. The installer saying he did not do it and to go after the...

I contacted him yesterday, sent the pictures and have not heard back from him yet. I bought the new liner before I knew what the issue was. Hoping it was a seam and I could get refunded.

Found the culprit. I had to drain my pool, get in and look for the problem. Right near the muddy area outside the pool, it looks like the installer stepped on a screw (see attached picture). I don’t think the liner manufacture would cause this. What are your thoughts? Right now I am out $300...

I have an update. My pool level has barely changed. Only a 1/4” in two days with 90 degree weather. My wet spot outside the pool has increased slightly. I did the dye test and did not see anything to give me an impression of a leak. But not sure if a pin sized hole would show anything. Would...

Thanks Toxophlite, After the hot day today I checked the pool water level and it is unchanged. The bucket dropped down a half an inch. However the puddle did grow slightly. New picture attached. The edge of the rock was the line this morning. As you can see it has grown half the size of the...

Hi All! Complete newbie here. Never had a pool before. We just completed having our 24x54 pool installed. We put water 1” above the white marker line to ensure no water leak and checked it the following day. Water remained above the water line. We let the water run all day and over night...