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Thank you so much. We appreciate hate your time, knowledge, and helpfulness. This process has been crazy so the least.

Ajw22, So you think just taking out grout and using flexible mastic wouldn’t solve the issue (barring any applicable details that may be missing from the info I provided?)

Hi Xentex, thanks that’s a great point. We’ll check in regarding roof paper vs newspaper —that would be nice, if so. I remember saying won’t it disintegrate when I heard newspaperand he had some reply. We are hoping it’s the issue with mortar and can be solved at that level. Will start there...

So, taking off the top-most line of tile, taking out the grout, cleaning out the decoupling space, and replacing it with flexible mastic won’t do the job? If it won’t, and since the pool is under warranty for a year, and the last payment of about 3k has not been made yet, we are tempted to have...

I just attached additional pictures. I asked him doesn’t newspaper disintegrate and he had some random reply. Can this be fixed without tearing up the deck? PB’s communication has been really problematic. At one point, he was only communicating through his wife after getting upset that his...

It’s a single pour cantilever deck. PB’s concrete sub said he used newspapers to create space when pouring.

Thank you for your reply. We investigated further this morning. And this is what we found: 1.) Tapped on the tile with fingertip next to one of the tiles that had fallen off —it made a hollow sound and fell off. 2.) No hollow sound on deck. 3.) Looked at the perimeter of the pool this...

We just had a new in ground pool built, and it has had significant issues, the last of which is the waterline tiles (glass) are popping off. Last week, three in a row popped off and today three more on the other side. We have contacted the PB and he says he is ‘working on it’. In the first set...

I wish. Both of us work all day and not home for about 10 hours.

Yeah, it's really stressful waiting for them to figure out the problem. PB said they need to determine if the problem is in the plaster process or if it is something to do with the gunnite. It all seems bad.

Thank you, Keith. It seems unusual to us too, and that's what got us so stressed and worried. Especially if it is the gunite shell.

Great point. Thank you!

Hi TFP community, Our brand new pool (16x36x8’) got filled on 5/22 and started a major leak (more than an inch every 12 hours) in the next couple days. We went through the 5 day start up process and kept re-filling but let our contractor know. (He did not do the start-up process.) He got a leak...