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@Jimrahbe got the issue sorted out, thanks for the guidance. For others that may be in the same boat, there were 2 issues both resolved onsite by a Pentair tech. 1. My unit did not have the latest firmware, and the only way to update was to physically connect to the board from his laptop. He...

Correct ic30 with intelliconnect. I have the pump and IC 30 schedules the same. When I look and the intelliconnect control center. I see a relay 2 labeled pump/iclor is this is not on iclor will not run. Today pump started at 8am but swg did not start as scheduled. Manually started in app by...

Recently had my IC 30 connected with my new pool. All was working normally until PB hooked up automation using the Pentair home app. I have a 3hp vsp, and using intelliconnect automation. My FC kept dropping to close to zero, forcing me to use LC. When I checked the IC30, no lights were on, I...

I cannot feel a difference on the finish. There are some parts that look like it may have gray haze, but I cannot tell if it was bad plastering or calcium. He noted some spots on the step and said calcium was starting to form. How can I be sure if I have calcium scaling?

Just found the CSI in the pool math settings it is off by default so was not managing from a CSI perspective. How do I get rid of the calcium that is starting to form? The warranty guy, dropped some chemical on a small spot and it fizzed revealing a brighter coloration where the other areas...

Pool completed 7 weeks ago. Had plaster company out today for warranty work. And the supervisor said I have calcium scaling starting to form on my steps and other areas and that is not covered under warranty. My calcium hardness has been in range but the finish which is wet edge requires...

day one after the pool was filled and before the pump was turned on.I liked the color, It hasn’tlook that clear since, as it is still curing . The difference between the 2 shades is one is light and the other is darker. Honestly had they mentioned cadet blue in my warranty paperwork, I would’ve...

Today was pool school with builder who I have had several challenges with, most being lack of communication. The internal staff have no clue whats going on with their subs and vice versa. Pool filled 1/31 today was handover, the pool plaster still hasn't fully cured so can't see the true color...

No swg for 30 days. They claim they will come by and start up the swg at that time. Heading to the hardware store shortly to get some liquid chlorine.

New pool, finished filing with water end of January. PB suppose to balance for first few weeks until pool school which is this Monday. They came out 2 days the first week and haven’t shown up since. Test shows zero chlorine and high oh Called and sent a few emails regarding them not following...

finally got my tf100-pro-salt. Need some help making sense of the testing results, this is day 7 of pool having water pb adding all chemicals until Feb 14. They last added chemicals Friday. Pool finish is wet edge signature matrix Results: Ph above 8.2 Fc:14 Ta: 110 Ch:400 Cya: could not...

False alarm appears to be working as expected. Reached out to PB warranty dept and they called me quickly to walk through some checks. 1. Release pressure from filter, turn off pump, restart, close pressure. I see the water enter the pump, but once it gets up to speed there is no water in the...

So I checked my equipment pad today and there are no leaks however when I look in the pump basket there’s also no water it appears it’s just sucking air. If the pump was primed shouldn’t water always be in the basket? I can feel water moving through the pipes however I can only see floating...

Yes I ordered the tf pro that has everthing

From what I saw on Day 1 they are using acid startup. My tf100 is on its way, but the PB did drop off a test kit. I do plan on taking care of the pool my self, which they will turn over to me in 13 days. What chemicals do I need to have on hand day one? I have the pool math app and will be using...

I have a main drain, which I think they removed the plug after plaster, but will continue to monitor no rain in the forecast so expecting a dry equipment pad by tommorow.

After a year long journey I finally have water in my pool. I signed my contract in January 2021 we were supposed to start the summer it was supposed to take three months we were supposed to be swimming by the end of September I did finally put water in the pool on Sunday. What have I learned...