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Just to close out this post - the individual from trilogy arrived at my home and did a thorough examination. I was there with him and was impressed with the extent of the review that he gave it. He felt comfortable with drafting an agreement documenting that the warranty of the pool is valid...

Just received a call from Viking pools. They're actually sending somebody out on a two hour trip to our house. This individual will enter the pool and tap on the bottom and sides to see if he can hear and hollow sounds. If not, he can confirm that the pool is structurally sound and will...

So, my philosophy at this point is, as long as the pool warranty is valid then I'm comfortable leaving the pool as-is. As I mentioned, I left a voicemail message with Trilogy yesterday to determine whether or not the uneven installation would invalidate the warranty. I never heard back but...

I'm starting to feel the same way kinkats. Luckily my wife is a lawyer. Would hate to go that route but, thus far, there has been a lack of cooperation on the part of the pb. Eventually that may be our only option. I like your plan though - hopefully the pool manufacturer can talk some...

That's a good point Dom. I'll be sure to include that in my conversation with the rep. Will let you know how that goes.

My wife was actually able to find one picture of the install. Its not great quality.

Unfortunately, I don't have pictures of what you're describing and I have no idea how they measured / finished the bottom of the pool. Should have been more inquisitive in retrospect. I spoke with the pb this morning and it was a tense conversation. He assured me that 2-3 inches out of...

Thanks so much for the response kimkats - I'm increasingly feeling sick about this! One point of clarity - this isn't a concrete pool, its fiberglass. My apologies if I didn't describe the situation clearly in my first post. But yes, the pool itself is out of level. So, in some places, the...

I am in the process of having a pool installed and some aspects of the install have me concerned. This is a 34' fiberglass pool. Once the concrete was poured, it became clear that the waterline is off by up to two inches from the lowest point to the highest. While this is not ideal, more...