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We have a Jandy handheld remote and Jandy heater. We are able to turn the heater on from the remote but it’s defaulting to the temp set at the heater and not on the remote. This was confirmed with an independent thermometer tonight in spa mode, I’m assuming the same happens in pool mode. Any...

Out of nowhere our brand new Jandy heat pump won’t run. I know the system is at least partially receiving the call for the heater since the pump speed increases when I turn the heater on with our handheld remote. Since hooking up the remote I never looked at the display but it is on and this is...

I am sure I am missing something simple, but I cannot figure out how to get my pump program to work correctly - I have all Jandy equipment. My filter program and Speed 3 is set 7-3 every day. Speed 3 is supposed to be 2,000 RMPs. I checked this morning and my pump was running at 3,000 RMPs and...

We are in the first month after fill in our Pebble Sheen pool. We have a few rough spots that I’ve discovered, none that seem to be in places that will really bother me. However, will this cause issues down the road with longevity? The circled spot in the spa was the best one I could get a...

We turned on our heater on our new build for the first time today. We set the spa to 102 and it’s gone up to 105 twice now. I have the manual downloaded and will re-read it but anything quick and obvious that I’m missing?

We will be about 26 days post fill next weekend and I’d like to use the heater, I’ve never really seen any plaster dust while brushing so we should be good. Should I/do I need to make any adjustments to the valves? Should any of these have been closed during the plaster start up?

Forgive me, super newbie. Had pool school today, the guy disagreed that the spillover would raise PH. I just let that go and planned to program when he left only to realize I couldn’t. Digging through the forums taught me that Aux3 on the Jandy panel is set up for spillover, I just need to flip...

Hello, we are in the 28 day start up with Pebble Tech and I am attempting to follow their recommended levels for this first month so I’m ignoring the pool math recommended levels for now. Our PH is, as expected, going high. These test results are after I over corrected last night but I...

Hello. I have been reading and researching for months but the handoff of chemical balancing from our PB was less formal and obvious than I thought it would be so I have no chemicals on hand. We have a Pebble Sheen finish and I did a quick PH test last night and I think we are nearing 8.0. Our...

Hello! Our new gunite pool was filled earlier this week and we are so excited. Pool school is on Tuesday and I have the TF-Pro Salt test kit ready to go. Temp was 76 today and our PB gave us the go-ahead to get in tomorrow so we will be swimming! I’m sure I’ll be back with a lot of questions so...