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Hey there, I am helping someone manage their pool this year. After they recently had the pool opened, I noticed the drain plug on the bottom of the pump was loose. When I grab the plug it comes out with ease and does not appear to be threading onto anything. When the pump is operational, the...

Just purchased a Polaris P825 sport cleaner. The problem is after hitting start, the vacuum is not moving. There are no error lights or anything. The pool is extremely cloudy and has algae on the bottom so it is difficult to see the vacuum, however, even when put into the shallow end where it...

I am helping a family member manage a pool previously taken care of by someone else. The person I am helping knows how to turn on the filter, empty baskets, backwash, and other fundamental tasks. They are not comfortable with vacuuming, water testing, or understanding the chemical balance in a...