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Hello, Our pool has gone green. We tried the algaecide. There is a good amount of chlorine I think. We have given it a good back wash. I am not sure what else to test or try ... Does anyone have any suggestions please? Sorry if it is obvious! Thanks, Lucy 7.56PH 173mg/l TA 6.00 mg/l

Hello, We have emptied our pool completely today and power washed it. The liner has some black marks at one end. There was a lot of green algae on the edges but it came off easily with the power washer. But the black spots remain despite extra scrubbing with washing liquid. We want to refill...

Hello, I am just getting my pool going for summer and having a few problems. I have put loads of chlorine in but it doesn’t seem to be registering. It did start off dark green and is now a much lighter green so we are getting somewhere. I just change the sound in my sound filter and it seems to...

Hello, We put our pool up last year. We put it up and filled it. It was rectangular, then had a bit of a leg sink issue. Sorted that, then refilled. But when we did that the bowing that was there when empty stayed. See pics. Any thoughts on how to solve? Really don't want to empty it as working...

Hello, We are going away for 8 days. I have just SLAM-ed the pool by adding 135g Chlorine to it as it was at 0. Test strip done before SLAM. I have 50 x 20g Multi-Function Chlorine Clear Water Tablets. How many should I put in the little plastic floater for 8 days? I will tie it to the...

Hello, We have hooked everything up. Heater is working, and pump is pumping but I don't think it is sand filtering. It works in Arrows in a circle mode, but not in Play mode. So does this mean it is not being filtered by the sand? When it is in Play mode it leaks really badly from the sand pot...

Hello, We have just put up our pool. We filled it and realised the reason the filter pump wasn’t working was because the water was not full above the intake. So added more water, a few hours later the corners on the far end popped off. And the corner where the ladder is in the picture was about...