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My Viio is about 13 months old, has worked great, its now just rotating in circles, is this something i can fix with a replacement part? Thanks

I have had my pool for just a year now. I have a hayward de 6020 filter, 12000 gal pool. I have had it cleaned out twice (every 6 months) per the recommendation of the pool company who does my cleaning, who is also the builder. I just had my second cleanout and the grids are worn out and need...