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So my husband had the genius idea to empty our warm spa water into our pool last night. The spa is bromine, the pool is chlorine. I didn’t realize the mistake until the middle of the night. The spa water was pretty well balanced but probably needed some non chlorine shock added at the time. I...

We have a 2007 Providence 2 hot tub. A few weeks ago we noticed a small and slow water leak coming from the main pump and the pipe fitting next to it. We replaced the o-ring that had failed and replaced the main pump since we had a spare that had been rebuilt on hand. We refilled the tub...

We purchased the 2650gph Krystal clear SWG unit last June and used it until we closed our pool in September. Everything worked just fine those months. A couple weeks ago we began opening up our pool and turned on the SWG only to get the red service light and the pump shutting off after about 2...

We have had our 2007 DE providence 2 hooked up and running for a week now. My husband and I decided to get in for a little bit after work today to relax and everything was fine. A little later this evening I decided to go out and test the water, stuck my hand in and felt a shock. I thought maybe...

My husband and I purchased a used 2007 DE providence 2 (370 gal) that was in excellent shape. Before getting the hot tub up and going we spent hours looking up cleaning procedures and how to add chemicals. I felt like we had a good understanding of how to get our water balanced just right but...