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Thank you.

It's an older, flourescent style light. Pool is 13 years old. Not one of the new LED's.

We had a crack in the light housing this summer that caused a leak. That has now been fixed but I'm nervous to remove the light for winter. I feel like the more I mess with it the more likely the fix itself will be damaged. The light is in the deep end of the pool and will be more than a foot...

Thank you.

I can't seem to find a definitive answer so I'm asking it here. Is this pool robot safe for inground liner pools?

We have a handrail on either side of the stairs going into our pool. We want a bit of a cleaner look and would like to remove these for summer use. We remove them every fall anyway when we close the pool. I need something to plug the hole in the concrete. I want it to be temporary in the...

I'm getting the flashing red light that according to the manual means an issue with the flow/temperature gauge. When I try to get the temperature it shows -- F which obviouslky means it needs to be replaced. Question is should the SWG function when this is gauge is not working? Mine is not...

The known issue is related to variable speed pumps and the impact on the heater when the programmed speed changes throughout the day. Primarily going from a faster speed to a slower speed. UPDATE - Warranty fix didn't work. Issue still exists. Seems to happen when the heater is actually...

Ended up being a warranty repair on a known issue. Hopefully this new part does the trick.

I have a STA-Rite Max-E-Therm 200 SR200NA that was newly installed in July 2021. The LED screen says the Pool temp at the top then says ERR AGS. From reading the book, I'm a bit confused as to this being something that needs to be fixed or not. It says one of the elements exceeded 140 degrees...

Thank you for the feedback. After seeing the video I'm pretty sure even someone with my limited technical abilities can do this. I also took Jimrahbe's advice and called back to speak to someone else and they are going to send me the part. They did however lecture me about "needing to get my...

I had the Pentair iChlor30 installed the beginning of August 2021 after a lightening strike killed my old one. Then we closed our pool Oct 1 so it was open for approximately 8 weeks. When I opened it this spring(May), the "low salt" light was on even though the salt level is perfect. When I...

According to your manual you are targeting a salt PPM of 3,000 as the optimum level for your equipment.

Unfortunately that wasn't the issue. I'm going to have to replace the entire heater. Not happy at all with the quality of this unit. It's my 3rd heater in 9 years.

In the process of checking the thermal regulator. I had another person mention the same thing so I have hope. I'll update when its done.

I purchased it about 4 years ago when the first one of the same model died on me.

Yes. Same heater. Pentair Mastertemp 250.

Make sure the sound is on. I'm hoping someone recognizes it.

https://youtube.com/shorts/ekXQjWCU5Nk?feature=share Fortunately my 16 year old was able to help me. The video is about 30 seconds and will show you what it's doing.

I does not. I tried increasing it 8 to 10 degrees and it still does the same thing.

I'm having a hard time uploading the video at this point. I guess I'm a bit technically challenged. Hopefully someone has an idea without it. Thank you.

I have a 4 year old Pentair Mastertemp 250 that won't stay running. When I turn it on, I can hear it start up then I can hear the burners light. Then after a second or two, I can hear an audible sound of something "winding down". Then an audible click. At that point the temperature readout...

Purchased mine back in May 2020. Worked fine for 6 weeks or so but then the tracks started coming off and it wouldn't move. I tried getting it back on without removing any parts. Was not successful. Finally found a video on how to take them apart and pulled the cover and side pieces off...

Thank you. I'll give it a shot.

I've been struggling keeping my PH in the proper range all season and I'm not sure what I'm doing wrong. I've added Muratic Acid multiple times and it comes down butthen immediately creeps up again. Any advice is appreciated. Test results below. FC 4.0 CC 0.0 PH 8.3 TA 150 CH 280 CYA 50...

I replaced my salt cell this week as the old salt cell had stopped working. It was 4 years old which seems to be fairly average based on what I'm reading. When I installed the new one it had something called a Breather Tube inside it. When I looked at my old cell it had a space for a breather...

Am I better off repairing it or replacing the heater based on the cost? If replacing it what are people finding to be the most reliable brand?

They did open it up and said it was cracked. At 3 years old I'm not ready to scrap it. - - - Updated - - - Can this be caused by water left in the heater in the fall?

UPDATE - Had a service tech out and they are telling me it's a cracked heat exchanger. How exactly would that happen on a 3 year old heater?

Yes I have had a SWG from day 1 and the PH has always been right in the appropriate range. Too bad about the warranty. I was hoping it would have been longer. I'll reach out to one of the service teams. Thank you for your help.