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For any issues such as those with the cylinders or with the Smart Stir, I'd like to encourage any TFtestkits customers to contact us directly at [email protected]. The issues outlined in this thread are not the norm and we would appreciate the opportunity to make them right. That said we...

No, I don't get a lot of returns (usually changing the batteries works) and if I do have returns, the manufacturer is good about providing replacements to me.

@duraleigh The Smart Stir is indeed labeled Ciblanc.. I just find that name very clunky so I refer to them as Smart Stirs. Ciblanc Smart Stirs are what we sell at TFtestkits. @jesse-99 Jesse-99 has emailed me and I've responded, but I figured I would take the opportunity to post what I told...

Hi Meaty, send me an email at [email protected] and I can take your order there or over the phone. Nate @ TFT

@zachary.cayou I would recommend reaching out to Taylor technical support as well. The borates test strips we are currently selling were ordered from Taylor less than 3 months ago so unless the bottles have been compromised, they should be working as intended. Please keep in touch with us at...

Taking new (accurate) product pictures is definitely on the to-do list! Sorry for the confusion and thanks for the clarification.

Not sure what you mean about "new" caps - in my experience we have always had colored caps for the specific tests. Green for TA (7, 8, 9), blue for CH (10, 11L, 12), yellow for chlorine (600, 3, 870, 871), red for pH . The only exception is R-0013. Perhaps there was some sort of shortage in the...

All of the bottles, regardless of which refill set you buy, are color-coded! You are correct in saying the only difference between the two is the quantity and format of the R-0013 (and which will fit the corresponding cases).

Hi @BMerrill , thanks for bringing this to our attention. We will follow up with the owner accordingly. Hopefully someone has replied with TFP’s SLAM resources to set them straight! Nate

This post is accurate. The pH meter is optional, and meant for users who prefer digital to analog. The included calibration solutions are not consumed by the meter, so as long as you store them in a closed container, you can reuse them indefinitely and calibrate whenever you notice deviation...

All of them, generally! I've had people experience problems with ancient bottles of R-0011L (3+ years old) but that's the only notable exception. If your results start to deviate significantly from your expectations, reach out to us at [email protected]

@poolnoobgrandma Hello, TFtestkits guarantees all the reagents for at least a year from their purchase date. In reality many of the reagents will last longer than that and produce excellent results until they are used up. The Taylor bottle in question has a "best by" date as opposed to an...

Email me with your order number.

Hello, The refill sets correspond to the original kit you bought. The only difference between the TF-100 refill set and TF-Pro refill set is the quantity of R-0013: 1 8oz bottle in the TF-100 refill set, 3 2oz bottles in the TF-Pro refill set. The K-2006 refill set does not contain R-0014 or...

Thanks for bringing this to our attention and will fix it shortly! Let us know if we can help in any other way.

Unfortunately at this time we have no immediate plans. I know the Australian community is pretty large here on TFP and I would love to serve you all, so I'll be sure to make it known if international shipping becomes a reality. If it is any consolation for everyone else, we have begun including...

If you are referring to TFP specifically, please reply with further UI suggestions or send us a PM. We appreciate any feedback in this dept, as everyone uses the forum a little differently.

Hi rootusrootus, Feedback on our kit is always appreciated so thank you for taking the time to post! The chlorine-only cylinders certainly can take a beating from repetitive use, so we advise users to fill a primary container (empty soda bottle) with pool water first, then pour into the...

Sorry that I missed your call - I was on the way to the post office. Any container that will hold 250mL will be sufficient, and it will be helpful if you can store these containers so that if recalibration is required down the line, you still have the calibration solutions saved. Distilled...

Hello and welcome to the forum! The TF-100 and TF-Pro both contain the same tests for pool water parameters: calcium hardness, total alkalinity, free and combined chlorine, pH, and cyanuric acid. The TF-Pro is our top-line kit for the following reasons: 1. The TF-Pro has a much nicer polyvinyl...

Thank you to everyone who has contributed to our 2023 campaign. Because of your overwhelming generosity, we have met our $10,000 goal in a mere 5 DAYS out of our 50 day timeframe. We are continuously blown away by this community. The funds we have raised will support TFP comfortably through the...

Hello all, I'm not sure any of us were expecting this level of support! Thank you to all of you who have made a donation as part of this campaign and otherwise. The response has been overwhelmingly positive and we appreciate everyone sharing what TFP means to them. As of 10:15 AM EST on...

Thank you to everyone who has contributed to our 2023 campaign. Because of your overwhelming generosity, we have met our $10,000 goal in a mere 5 DAYS out of our 50 day timeframe. We are continuously blown away by this community. The funds we have raised will support TFP comfortably through the...

It’s on the house. Thanks for being a TFP member! (y)

Hello, Nate from TFTestkits here. Please shoot me an email (if you have not already) at [email protected] with your order number and I will remedy this ASAP. Sometimes the stir bar can fall underneath the foam insert, so you may want to check under it as well.

Hi @Jracka , Thank you (and thank you @Mdragger88 ) for bringing this to my attention. While it seems obvious, our kit aims to be the most user-friendly on the market, and highly detailed instructions are the most important part of that. I will look into this immediately and change it...

Hi, Nate from TFTestkits here. Everything is currently in stock excepting pH meters. Have you already placed your order? Shoot me an email at [email protected] and I’m happy to help in any way I can if you are experiencing any issues. If you place an order today you could have a TF100 by the...

congrats @Lineman7 !! Very cool photo. Is that your son in the pic?

Thanks for this thorough review. We are pleased to read you think the kit is a good value for the money. We’re planning to update the website soon and will be sure to include a clear comparison between our two kits.

Hi hornedfrog38, sorry that your kit showed up messy like this. Could you please email me at [email protected] with your order number? I will make it right. Thanks, Nate @ TFTestkits