Black & Decker VS pump control intermittent fail

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kotpool

Active member
Nov 6, 2017
44
Ojai CA
My email to B&D 10/27/23: Today I awoke to find the pump not working. (The pump is super quiet but I can tell by observing the spa waterfall when the pump is on.) This is the second time this pump has failed. The first time was 09/16/23 (I did not report that incident.) Then, as now, I observed the display was correct and the programming intact. (Red lights on start/stop, schedule, speed 1, but speed display showed zero.) I pushed "quick clean" but still no pumpage. I reprogrammed as I had on original installation (08/29/23) but no joy. I shut off the breaker and waited a few seconds for the display to go dark. I then turned on the breaker. Then the pump operated on its programmed cycle and did so from 9/16/23 to 10/27/23. Today rather than reprogramming I reset the breaker for about ten seconds and now the pump is working fine. It can be annoying if I will have to do this too often. Have you heard of this behavior before? Please comment.

B&D reply to me 10/27/23: "Occasionally the self-diagnostics will see an error condition and lock the pump out before it sends the error code to the screen. To clear this, please power the pump down at the breaker for at least 5 minutes then power it back on. Let us know whether or not this remedies the issue and if it happens again."

Summary: A little annoying but I like the pump otherwise. Excellent customer service and a five-year warranty.

 
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First time I have read of this issue here.

B&D skirts around offering a warranty replacement. Let us know how this turns out.
 
kotpool said:
My email to B&D 10/27/23: Today I awoke to find the pump not working. (The pump is super quiet but I can tell by observing the spa waterfall when the pump is on.) This is the second time this pump has failed. The first time was 09/16/23 (I did not report that incident.) Then, as now, I observed the display was correct and the programming intact. (Red lights on start/stop, schedule, speed 1, but speed display showed zero.) I pushed "quick clean" but still no pumpage. I reprogrammed as I had on original installation (08/29/23) but no joy. I shut off the breaker and waited a few seconds for the display to go dark. I then turned on the breaker. Then the pump operated on its programmed cycle and did so from 9/16/23 to 10/27/23. Today rather than reprogramming I reset the breaker for about ten seconds and now the pump is working fine. It can be annoying if I will have to do this too often. Have you heard of this behavior before? Please comment.

B&D reply to me 10/27/23: "Occasionally the self-diagnostics will see an error condition and lock the pump out before it sends the error code to the screen. To clear this, please power the pump down at the breaker for at least 5 minutes then power it back on. Let us know whether or not this remedies the issue and if it happens again."

Summary: A little annoying but I like the pump otherwise. Excellent customer service and a five-year warranty.
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What was the outcome?
 
It happened again on 10/31/23 so I reset breaker to start pump. I emailed B&D that day and in two hours got an email telling me they shipped a new control module to me that day. I received and installed the new controller on 11/7/23 and have had no failure since. Controller installation was easy and quick (half hour, no plumbing or draining necessary). B&D sent link to controller installation video and also pre-paid return-shipping label. I'm pleased with B&D customer service. I do not know how other vendors may have responded.
 
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kotpool said:
It happened again on 10/31/23 so I reset breaker to start pump. I emailed B&D that day and in two hours got an email telling me they shipped a new control module to me that day. I received and installed the new controller on 11/7/23 and have had no failure since. Controller installation was easy and quick (half hour, no plumbing or draining necessary). B&D sent link to controller installation video and also pre-paid return-shipping label. I'm pleased with B&D customer service. I do not know how other vendors may have responded.
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I’m having this exact issue. I emailed support and within 30 minutes they said the controller would ship out the next day. Pretty impressed with their support.
 
Installed B&D pump yesterday. 3HP model. Very impressed with build quality and configuration of plumbing matching previous Pentair pump. Cost was $1,299 which is appreciated, as I just had to replace my first floor HVAC. My only nits are the color and the readability of the display in sunlight. Otherwise, significantly easier to program than my Intelliflo VS which was a pain in the Rear. Unfortunately it can't be controlled by my Intelliconnect, though I remain optimistic they will deliver a remote control solution given the popularity of the product.
 
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