Recent content by SuperDupe

Sorry, just saw this... They are working great so far! Very happy with the purchase...

Quick update for everyone. Pool Supply Unlimited is shipping me a new light and I am shipping them back the first one I received. I appreciate their help yesterday. According to the CSR yesterday, they were not receiving my emails and so we resorted to communicating via PM here. My emails...

Good morning, I talked with one of your CSR's and emailed him all the info and pictures Friday. Order #30055480 Here is his email after our initial phone call. "Hello, Please reply to this email with the images of the product as it was received. Once I have them I can file a claim and will...

Wow...Sorry that happened to you. Hopefully in this case, I don't have to do that. Again, I'm sure many have had a good or great experience with this company, but this is a little different than a late shipment, or messed up charge. They sold me a product as new that came clearly used. It...

Yep. If they make it right, I will be one of their biggest supporters... But I was a little put off from the phone call and email... We'll see... They said they will get back to me... I read through the BBB complaints and found customer service was the common denominator... And there were 156...

Thank you. The email response after I called them was they will look into it. I feel like the CSR should have immediately taken steps to resolve it! I sent them pictures of the box and SKU so they should be able to trace what happened. I'm guessing someone returned it and they just put it...

I ordered three J&J Electronics ColorSplash XG-W Series RGB + White LED Pool Lights from Pool Supply Unlimited. https://www.poolsupplyunlimited.com/pool/jandj-electronics-lpl-f2cw-12-100-p-colorsplash-xg-w-led-pool-fixtures-rgbw/169189p1 They arrived and I planned to install them this weekend...

Thank you everyone for all the help and suggestions!

Probably... I have no idea if there is a code preventing this... But I don't have unlimited wall space near my pool equipment and really don't want to have 72 boxes there... I get the idea and it makes sense why that would be something to avoid... Unfortunately, the Jandy box is where I have the...