Recent content by kmichael19

Hayward finally got back to me. After "registering" the product and filing a "claim". I received an email which told me to go to a service center and they will determine how it is handled. Told me to make sure I had proof of purchase. And the nearest authorized service center is an hour...

I went to an a testing center and it failed. They told me to call Hayward for warranty replacement and that all warranty replacements are through Hayward directly. I will call Hayward and see what they say.

Based on my serial number 4E19184, I am about a month shy of 4 years so maybe I can get this replaced under warranty.

That's good. I didn't know if they would not honor the warranty if I could not prove where I got it.

Thank you. I will give that a try. There is a Leslie's Pool about 10 miles away from me that tests. I didn't buy it there, but hopefully they can help

I have a Hayward TCELL 940 which appears to have stopped working. Showing 0 salt when last week it was 3000. If I am reading the serial #correctly I should still have a month left on the 4 year warranty. 4E19184. My first cell lasted 12 years so this is a big disappointment. I am unable to...