Hey guy... I have a quick question that I'm hoping someone can answer for me regarding a pool light that Installed for the neighbor.
In summary, I installed a Pentair Color Sync Controller and Pool light over the summer. The light and the controller works just fine without any issues. The problem that I am having is... His pool light, pump, etc runs off of a separate circuit that runs out to the Pool House. When he closes the pool for the winter, he powers off the breaker that runs to the pool house. Ever since he did that, he receives an email notification say that his "Pool light is Offline"... which it is since the controller and light no longer have power.
I went into the phone app the controls the pool light and controller and disabled all notifications thinking that was the issue. Even with the notifications being disabled he was still getting those emails from Pentair saying the pool light is offline. So I figured...ok, I'll just uninstall the App from his phone and that will correct the problem.... no such luck, he is still getting daily email notifications about the pool light being offline. I tried to call Pentair to address the issue, but they want a service fee for troubleshooting...
The only thing I can think of is... there was some setting in the phone app that did a push notification from the phone to Pentair on a daily basis... Has anyone experienced this issue or have any suggestions..
Thank you in advance..!
In summary, I installed a Pentair Color Sync Controller and Pool light over the summer. The light and the controller works just fine without any issues. The problem that I am having is... His pool light, pump, etc runs off of a separate circuit that runs out to the Pool House. When he closes the pool for the winter, he powers off the breaker that runs to the pool house. Ever since he did that, he receives an email notification say that his "Pool light is Offline"... which it is since the controller and light no longer have power.
I went into the phone app the controls the pool light and controller and disabled all notifications thinking that was the issue. Even with the notifications being disabled he was still getting those emails from Pentair saying the pool light is offline. So I figured...ok, I'll just uninstall the App from his phone and that will correct the problem.... no such luck, he is still getting daily email notifications about the pool light being offline. I tried to call Pentair to address the issue, but they want a service fee for troubleshooting...
The only thing I can think of is... there was some setting in the phone app that did a push notification from the phone to Pentair on a daily basis... Has anyone experienced this issue or have any suggestions..
Thank you in advance..!