- May 16, 2011
- 1,180
- Pool Size
- 28000
- Surface
- Plaster
- SWG Type
- Pentair Intellichlor IC-60
Thanks… that sounds like the best option. I’ll have to look into it tonight.
IC-60 stopped working, no lights
- Thread starter JamieP
- Start date
- Jul 21, 2013
- 52,845
- Pool Size
- 35000
- Surface
- Plaster
- Chlorine
- Salt Water Generator
- SWG Type
- Pentair Intellichlor IC-60
Warranty Center
If you're feeling alone in the management of your residential pool, just know that Pentair is here to help you out. Don't miss out on our support!
First you need to register online the product with Pentair then you can submit the warranty claim.
I bought my 1st replacement cell from them. It worked after a tense week wondering if it would come and I didn't need to investigate further. The best we could tell at the time was they were a reseller using that UPS store as their base.
- May 16, 2011
- 1,180
- Pool Size
- 28000
- Surface
- Plaster
- SWG Type
- Pentair Intellichlor IC-60
Who knows… I saved my packaging and everything looks legitimate. I think what will get me is the fact that I installed it myself. It’s pretty much plug-and-play since it’s a replacement, so I think that’s ridiculous. But I just registered my cell online and I’m waiting for the warranty card email to arrive. We’ll see what happens and pray for the best.
Replacement cells are OK for DIY for a 1 year warranty. But E-commerce models (ECxxxxxxxx) have their own rules so check the website.
JP,
If it is a replacement cell, you can install it yourself... and still get the full warranty.
Thanks,
Jim R.
If it is a replacement cell, you can install it yourself... and still get the full warranty.
Thanks,
Jim R.
- May 16, 2011
- 1,180
- Pool Size
- 28000
- Surface
- Plaster
- SWG Type
- Pentair Intellichlor IC-60
For what it’s worth, the company came up in a drop down menu of authorized sellers when I was filling out my product registration. But that’s still not going to help me in terms of installation.
- May 16, 2011
- 1,180
- Pool Size
- 28000
- Surface
- Plaster
- SWG Type
- Pentair Intellichlor IC-60
That would be great! I hope you’re right! I tried calling, but they’re closed. I’ll call again tomorrow.
- May 16, 2011
- 1,180
- Pool Size
- 28000
- Surface
- Plaster
- SWG Type
- Pentair Intellichlor IC-60
I called Pentair and got help recalibrating my salt reading so that is all good. I was hopeful about the warranty for the replacement cell, but this is ultimately the email I got after sending photos:
“Jamie,
Good afternoon. I apologise for the delayed response but thank you for sending the photo.
I was able to review your registration and found out that your salt system which is a trade grade product but was purchased online is already passed the warranty.
I apologise for the inconvenience but at this point, we cannot proceed with any warranty process.
In line with this email, you need to ensure that the salt system shuts off when the filter pump does. This would be indicated by when the pump is off there are no lights on the salt cell. If water keeps on seeping or getting into the unit which should not be then it is time for you to buy a new one and replace it.”
I have responded requesting clarification on the warranty since it was my understanding that a replacement cell would be warranted for two years and it seems this would be a manufacturing defect if the cell is taking on water.
Do you think I have any recourse? We will see what they say.
“Jamie,
Good afternoon. I apologise for the delayed response but thank you for sending the photo.
I was able to review your registration and found out that your salt system which is a trade grade product but was purchased online is already passed the warranty.
I apologise for the inconvenience but at this point, we cannot proceed with any warranty process.
In line with this email, you need to ensure that the salt system shuts off when the filter pump does. This would be indicated by when the pump is off there are no lights on the salt cell. If water keeps on seeping or getting into the unit which should not be then it is time for you to buy a new one and replace it.”
I have responded requesting clarification on the warranty since it was my understanding that a replacement cell would be warranted for two years and it seems this would be a manufacturing defect if the cell is taking on water.
Do you think I have any recourse? We will see what they say.
- May 16, 2011
- 1,180
- Pool Size
- 28000
- Surface
- Plaster
- SWG Type
- Pentair Intellichlor IC-60
Their reply:
“Typically Intellichlor carries 2 Years warranty. However, if the Intellichlor unit is a trade grade product BUT purchased online it will then have a 60-days Parts limited warranty ONLY just like what your unit have.
Based on the serial number registered, your Intellichlor is a trade grade product that you purchased online and thus have only 60 days warranty.
Warranty start date: 3/14/2023 Warranty end date: 5/13/2023”
- Jul 21, 2013
- 52,845
- Pool Size
- 35000
- Surface
- Plaster
- Chlorine
- Salt Water Generator
- SWG Type
- Pentair Intellichlor IC-60
When you buy your next cell either make sure you are getting an EC- cell if ordering online or you are ordering a Trade Grade cell from a retail store.
For example, Polytec Pools is a retail store and you can get both EC and Trade Grade cells from them...
From Pool Product Warranty Information
TradeGrade products must be purchased from a retail store (brick & mortar), pool builder or pool service company to receive a one-year, two-year or three-year warranty. If purchased online will only receive a sixty-day limited warranty. View the list of TradeGrade Products.
Ecommerce (EC) products: Products purchased from an Authorized Pentair Online Reseller (products beginning with EC-) receive a one (1) year (parts only) warranty from the date of purchase. The exceptions are: IntelliChlor cells and IntelliFlo SVRS pumps which receive a two (2) year (parts only) warranty. EC products are not eligible for the bundled three (3) year extended warranty.
Pool Product Warranty Information
Whether you are planning a pool party for friends and family or prefer the serene sensation of a calm pool, Pentair has the pool and spa solutions just for you.
The seller represented that the warranty was 2 years.
Technically, the Tradegrade products have a 60 day warranty if purchased online.
In my opinion, this is a bunch of nonsense.
This is just semantic games and I would not accept a rejection of the warranty.
I would pursue the seller and Pentair and insist on warranty coverage.
This whole "Online" sales policy of manufacturers is a bunch of nonsense.
It's nothing more than semantic games and it does not mean anything.
Companies cannot prevent people from buying online or treat the purchase any differently.
It's nothing more than semantic games and it does not mean anything.
Companies cannot prevent people from buying online or treat the purchase any differently.
- May 16, 2011
- 1,180
- Pool Size
- 28000
- Surface
- Plaster
- SWG Type
- Pentair Intellichlor IC-60
I feel the same way about this just being semantics. I didn’t know anything about Trade grade versus EC before this.View attachment 535187
View attachment 535188
View attachment 535189
Pool Product Warranty Information
Whether you are planning a pool party for friends and family or prefer the serene sensation of a calm pool, Pentair has the pool and spa solutions just for you.www.pentair.com
View attachment 535190
The seller represented that the warranty was 2 years.
Technically, the Tradegrade products have a 60 day warranty if purchased online.
In my opinion, this is a bunch of nonsense.
This is just semantic games and I would not accept a rejection of the warranty.
I would pursue the seller and Pentair and insist on warranty coverage.
I went back to the seller’s website and looked at the product listing. I don’t see where they represented it as having a two-year warranty. did I miss something that you were seeing? I will try to negotiate with Pentair, but it seems I don’t really have any recourse based on their fine print. Do you have any practical tips on how to handle the conversation/email if I want to pursue this with them?
The good news is my cell is working again. Maybe I just re-secure the cover and caulk around the seam and hope it lasts if I don’t get a new one under warranty?
- Jul 21, 2013
- 52,845
- Pool Size
- 35000
- Surface
- Plaster
- Chlorine
- Salt Water Generator
- SWG Type
- Pentair Intellichlor IC-60
You need to take this problem to Pool Cleaning Parts and insist they make good on the warranty if they claim the product has it.
- May 16, 2011
- 1,180
- Pool Size
- 28000
- Surface
- Plaster
- SWG Type
- Pentair Intellichlor IC-60
That’s the thing… I don’t see where they claimed the warranty in the product listing. I just assumed as a Pentair product it would have it, and based on advice here, thought it would have a full two years as a replacement cell. This was before I knew the fine print difference between trade grade and EC.
- Jul 21, 2013
- 52,845
- Pool Size
- 35000
- Surface
- Plaster
- Chlorine
- Salt Water Generator
- SWG Type
- Pentair Intellichlor IC-60
- May 16, 2011
- 1,180
- Pool Size
- 28000
- Surface
- Plaster
- SWG Type
- Pentair Intellichlor IC-60
I can try, but the only contact info is email. I’m going to pursue it with Pentair first and see what happens.
- May 16, 2011
- 1,180
- Pool Size
- 28000
- Surface
- Plaster
- SWG Type
- Pentair Intellichlor IC-60
I am attempting to follow up firmly with Pentair to honor the warranty, but in the meantime, I am going to troubleshoot the water leaking into the cell. I have just made sure it is bone dry inside and we’ll see if any water reappears without there being rain to get in from the outside.
If the company is listed as an authorized seller, then they should be selling EC products and not Tradegrade Products.
In any case, the products are the exact same thing and it makes no sense to treat them as different things just because they have a different part number on a sticker.
Also, the customer cannot be expected to know that there is any difference unless the difference is explained to the customer by the seller, which would be a reasonable expectation.