Thanks for the reply and the detailed information.
When you say to keep the SLAM going, that confuses me. I have not started the SLAM yet. Just by putting a gallon of bleach in every night, the FC level has stayed at 15 ppm. In fact, I did not put a gallon of bleach in last night! With a CYA of 30, my shock level is 12 ppm. So, I am above that already. To SLAM, that would imply maintaining the shock level, correct? To this point, I have not had a FC reading below shock level. I do have a chlorine puck in the skimmer, as usual. How do I get the CC down, when the FC is being maintained at such a high level?
As for the filter, the pressure has stayed constant with our baseline. We have been backwashing. Today, while vacuuming the pool, we noticed a green cloud being returned to the pool. This is what made us think the filter has a problem. Since it is less than a year old, we are having the installer replace the filter with a new one next Tuesday. This will eliminate another variable.
It is funny you mentioned DE. I picked up a bag of DE today, and I am going to try adding that to the skimmer.
Thanks
Chuck