Please Help Me.
We have been stuggling to figure out just what is wrong with our pool for weeks. Our cya was high..drained the pool and brougth in 2 new truck loads of water, algae, added liquid chlorine...back and forth for weeks now trying to figure out what we need to worry about first,second,etc. took a water sample to pool place today..they said all of our chemicals are off the charts and that they had never seen anything like it. we were told to worry about total alkalinity first along with ph. that the other chemicals and their readings may not be accurate or effective. Is this the right thing to do. We have spent so much money already. We were wondering if we should just drain it completely and start completely over with everything. or do we try the muritic acid. we were told that everything is "bound up" when the alkalinity is high. by lowering the alkalinity, will this possibly allow some chlorine to be used up more and thus decrease cya? we were told that there is some cya in chlorine and that when the chlorine is used up the cya will go down. we were told by others the only way to get rid of the cya was to drain the pool. is it possible to have high cya and chlorine levels, but they are not accurate readings? please help. thank you.