PoolMath Subscription Not Working
If you're experiencing issues with your PoolMath subscription, such as the app not recognizing your active subscription or encountering errors, follow the steps below to resolve the problem.
Steps to Fix Subscription Issues
Restore Your Subscription
- Open the PoolMath app.
- Access the slide-out menu by clicking the icon in the upper left corner.
- Select Upgrade to Premium.
- Tap the Restore Subscription button.
Note: You will not be charged again for this action. It simply revalidates your subscription with the app store.
Log Out and Log Back In
- In the PoolMath app, go to Settings.
- Scroll to the bottom and tap Log Out.
- Close the app completely.
- Reopen the app and log back in with your credentials.
Ensure the App Is Up to Date
- Open your device’s app store (App Store for iOS or Google Play Store for Android).
- Search for PoolMath.
- If an update is available, download and install it.
Contact Support
If the above steps do not resolve the issue, please contact us for assistance:
- Email: [email protected]
Include the following details in your email to help us troubleshoot:
- Your PoolMath account ID, username or the email associated with your account.
- A brief description of the issue.
- Any error messages you’ve encountered.
Additional Information
- Subscriptions are managed through your app store account (Google Play or App Store). If you need to cancel or check your subscription status, visit your app store’s subscription settings.
- Ensure your device's operating system is up to date, as outdated OS versions may sometimes cause compatibility issues with the app.
- PoolMath premium features include advanced tracking, graphing, and logging options to make managing your pool easier. Renewing your subscription ensures uninterrupted access to these tools.
