The reel, alot like the cover itself, is its own PITA. For me, the reel was a necessary PITA about another necessary PITA.
I spent a few hundred more on a heavy duty reel with reinforced bushings. Once they start to fail it gets much harder to turn, and its a 'when' not an 'if' for any reel. . They got tight by the 3rd year anyway. The reinforced 5 inch tube needed redoing with larger bolts each season but made it through each season. The cover finally lost its bubbles on year 5 and I was fed up with both the cover and the reel and we went without.