Just noticed my two cards have varying warranty extensions. One more year for AMEX and two more years for Capital One. Just wondering how easy it is to actually go through the claim process. Never know if these things are full of "gotchas" or not.
Has anyone used their credit card extended warranty?
- Thread starter kevreh
- Start date
santacruzpool
Gold Supporter
I have used them in the past. Both Visa and AMEX.
My experience is that AMEX seems to be easier - often times for AMEX I had to provide the warranty page and original receipt, or invoice, along with the failure mode and often they would provide a statement credit after processing the paperwork.
On our Visa it was slightly more involved - they wanted the warranty page, and the receipt like AMEX, but also a written repair estimate - only then they would process the claim. Often on many electronic items getting a written repair estimate is next to impossible as you need to find a place that can not only do the repairs but will also provide a written estimate for no cost. Many places require seeing the item and so shipping an item to the repair service center can get expensive. Some places required pre-payment before sending an item for repair...
So there are some gotchas - on an item that would be easy to get a repair estimate, pool products should be, it would seem like both companies would be just as easy.
In general I have found AMEX to be slightly easier to work with, but Visa, and Chase for me, is slowly catching up.
My experience is that AMEX seems to be easier - often times for AMEX I had to provide the warranty page and original receipt, or invoice, along with the failure mode and often they would provide a statement credit after processing the paperwork.
On our Visa it was slightly more involved - they wanted the warranty page, and the receipt like AMEX, but also a written repair estimate - only then they would process the claim. Often on many electronic items getting a written repair estimate is next to impossible as you need to find a place that can not only do the repairs but will also provide a written estimate for no cost. Many places require seeing the item and so shipping an item to the repair service center can get expensive. Some places required pre-payment before sending an item for repair...
So there are some gotchas - on an item that would be easy to get a repair estimate, pool products should be, it would seem like both companies would be just as easy.
In general I have found AMEX to be slightly easier to work with, but Visa, and Chase for me, is slowly catching up.
Thanks for the feedback. Are you saying AMEX would just credit you the cost of the item, NOT the repair cost?
That makes it tough since the extended warranty on Capital One is better. Oh well, guess if I have to jump through a couple more hoops its worth it if I get another year of coverage.
That makes it tough since the extended warranty on Capital One is better. Oh well, guess if I have to jump through a couple more hoops its worth it if I get another year of coverage.
santacruzpool
Gold Supporter
Esloser
0
I've used Amex in the past. In most cases they just Credit the original purchase amount. Sometimes they will ask you to ship the defective product and then Credit the purchase amount. It's really helpful for Christmas time - I had a son leave a brand new iPod touch on a store counter, unfortunately it was gone when he went back for it. Amex just credited the purchase amount for it and the case and I was able to replace it.