Hello all
Today is 13JUN2018. Last year, JUN2017, we hired a pool company to install a 20,000-gallon, salt, in ground poolin Central Indiana. The pool company used Hayward pump, filter, and pool heater. The concrete vender for the pool company did not pour the concrete for the pool deckcorrectly and had to use sledge hammers andconcrete saws to tear up. Then a new concrete pool deck was poured by a different vender.
As they tore up the concrete in 90+ degrees with high humidity, there was a very large cloud of concrete dust hanging over the pool and yard for several days. The cloud was so thick that you could not see the pool from the house, which is approximately 40-50 feet from the house. The pool company owner stated that they would “make the situation right.”
They stated that would resolve all damage from the concrete and supply all of the 2018 pool chemicals as compensation for the delay in pool completion and for the turmoil that we endured.
Since this is a salt pool, I understand that there will be some white residual in the pool. However, we have the white residual and there is a large amount of grey dustcovering the entire pool floor. While brushing the pool, with each push of the brush, large grey clouds appear in the water. Even when not disturbing the pool water by brushing or entering the pool, following manual cleaning/vacuuming and the use of a robot, the dust on the floor of the pool reappears within hours. The pool company gave me chemicals to try to remove the grey dust. We have tried “Fresh Start,” “1st Aid,”“Fiber Clear,” ““Enhance,” to clean filter glass, and “Pool Perfect” to improve water clarity and make water silky and not hard. None of these chemicals have resolved the issue. The selling point of the salt pool was to make the water less harsh on the skin, hair, and pool equipment. However, after swimming in the water our hair, especially my children’s hair, since they tend to spend more time in the pool, is as stiff as a board and has an unpleasant odor.
This morning the pool company called to say that they are going to come to the housetoday and “change the glass in the filter and then they are throwing in the towel.”I rejected the idea stating that after changing the glass the dust in the pool water would put the dust right back in the new filter glass. I asked that prior to changing the glass in the filter that they call a pool chemical expert/vender to see if they had experienced this issue in the past and how it had beensuccessfully resolved.
The pool company called me back after a discussion with the chemical expert andinstructed me to fill the pool water to the top of the skimmer and that tomorrow they were going to come and vacuum the pool on “waste” and put in 8 gallons of liquid chlorine. Vacuuming on waste is going to cause me to lose a large amount of water. I had already done a similar process with the fresh start. So prior to using another large amount of water again my question is will this plan of action resolve the problem and if not what would be the best plan of action? Thank you for your consideration.
Today is 13JUN2018. Last year, JUN2017, we hired a pool company to install a 20,000-gallon, salt, in ground poolin Central Indiana. The pool company used Hayward pump, filter, and pool heater. The concrete vender for the pool company did not pour the concrete for the pool deckcorrectly and had to use sledge hammers andconcrete saws to tear up. Then a new concrete pool deck was poured by a different vender.
As they tore up the concrete in 90+ degrees with high humidity, there was a very large cloud of concrete dust hanging over the pool and yard for several days. The cloud was so thick that you could not see the pool from the house, which is approximately 40-50 feet from the house. The pool company owner stated that they would “make the situation right.”
They stated that would resolve all damage from the concrete and supply all of the 2018 pool chemicals as compensation for the delay in pool completion and for the turmoil that we endured.
Since this is a salt pool, I understand that there will be some white residual in the pool. However, we have the white residual and there is a large amount of grey dustcovering the entire pool floor. While brushing the pool, with each push of the brush, large grey clouds appear in the water. Even when not disturbing the pool water by brushing or entering the pool, following manual cleaning/vacuuming and the use of a robot, the dust on the floor of the pool reappears within hours. The pool company gave me chemicals to try to remove the grey dust. We have tried “Fresh Start,” “1st Aid,”“Fiber Clear,” ““Enhance,” to clean filter glass, and “Pool Perfect” to improve water clarity and make water silky and not hard. None of these chemicals have resolved the issue. The selling point of the salt pool was to make the water less harsh on the skin, hair, and pool equipment. However, after swimming in the water our hair, especially my children’s hair, since they tend to spend more time in the pool, is as stiff as a board and has an unpleasant odor.
This morning the pool company called to say that they are going to come to the housetoday and “change the glass in the filter and then they are throwing in the towel.”I rejected the idea stating that after changing the glass the dust in the pool water would put the dust right back in the new filter glass. I asked that prior to changing the glass in the filter that they call a pool chemical expert/vender to see if they had experienced this issue in the past and how it had beensuccessfully resolved.
The pool company called me back after a discussion with the chemical expert andinstructed me to fill the pool water to the top of the skimmer and that tomorrow they were going to come and vacuum the pool on “waste” and put in 8 gallons of liquid chlorine. Vacuuming on waste is going to cause me to lose a large amount of water. I had already done a similar process with the fresh start. So prior to using another large amount of water again my question is will this plan of action resolve the problem and if not what would be the best plan of action? Thank you for your consideration.
