Hoping I can get some perspective here. Had pool co. out to open pool. All went went well - water clear and clean @ 54 deg F.
New winter cover put on in Nov by pool co. closing. Winter cover saw no damage over the NE winter. During the opening, the "new" cover (from Nov) opened at the seam and is not usable for this coming seasons close. Is it unreasonable to expect to get more than one season out of a winter cover ?
Opening at the seam would certainly indicate a manufacturing issue and trigger a warranty replacement. Pool co. is indicating prior attempts at warranty replacement ~ $150 to cover shipping both ways, etc. Does this sound odd ?
Any ideas or perspectives welcome - to put it mildly I'm more than miffed ....
Thanks in advance.
New winter cover put on in Nov by pool co. closing. Winter cover saw no damage over the NE winter. During the opening, the "new" cover (from Nov) opened at the seam and is not usable for this coming seasons close. Is it unreasonable to expect to get more than one season out of a winter cover ?
Opening at the seam would certainly indicate a manufacturing issue and trigger a warranty replacement. Pool co. is indicating prior attempts at warranty replacement ~ $150 to cover shipping both ways, etc. Does this sound odd ?
Any ideas or perspectives welcome - to put it mildly I'm more than miffed ....
Thanks in advance.