I have a 5 year old Anthony & Sylvan Pool that that spa tile falls off of every year. They always send someone out to fix it, but it continues to happen. Anyway, when the tile guy replaced the tile this spring, he pointed out that all of the coping was loose. He verified this by showing me cracks in the grout between the coping bricks, and also showed me that there was a hollow sound when you tap on the coping. Also the grout line above my tile is coming out all the way around the pool, and there is separation between the mastic and the coping around the pool. I have attached a video link. Looking for verification that the diagnoses is correct. I have tried all summer to get someone back out here, but now they are just putting me off. Thanks
http://youtu.be/mEr7_MZPicw
http://youtu.be/mEr7_MZPicw